Tow Truck Driver Gaithersburg, MD

DRIVER

JOB DESCRIPTION
- Special Transport Division

Summary:

Perform emergency road service, towing, accident recovery, and abandoned vehicle recovery using assigned truck and towing equipment correctly as trained. Present to the customer a professional self-image and company image through excellent service, safe operation and timeliness. Maintain truck and equipment in compliance with Company guidelines. Perform necessary documentation timely and correctly according to procedures in effect.
Display competency, professionalism, dependability, and an aptitude for safety and communication with others.
Be Safe, Smile and enjoy your job! You are a “Hero of the Highway!”

Essential Duties and Responsibilities Include the following. Other duties may be assigned.

Requirements

• Using reason even when dealing with emotional topics or situations.
• Possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must possess the ability to compete rate, ration, and percent and to draw and interpret bar graphs.
• Possess the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Must possess the ability to deal with problems involving a few concrete variables in standardize situations.
• Displays willingness to make decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate behavior in decision making process; makes timely decisions.
• Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
• Uses time efficiently.
• Demonstrates accuracy and thoroughness; look for ways to improve and promote quality.; applies feedback to improve performance; monitors own work to ensure quality.
• A general understanding of vehicle mechanics, or the ability to make minor repairs to automobiles such as, installation of a spare tire, battery charging.

Duties

• Performs emergency roadside assistance for customers, such as changing tires, jump start, and lockouts.
• Positions blocks and straps around items to secure cargo during transit.
• Submit accurate invoices and appropriate payment on time for processing, to include notes & pictures in calls.
• Complete and turn-in “daily Truck Check” each shift. All related invoices and payments must be included.
• Receive call or is dispatched to location by dispatch, repair garage, automobile, association, or police department by radio or telephone.
• Study information provided by the company to maintain and upgrade industry and job knowledge. Attend training and achieve professional certification as directed by Management.

Requirements

• Drive defensively, always wearing your seat belt, remember 4-second following rule, minimize backing and left turns.
• Observes safely and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Duties

• Provide towing and roadside assistance in a safe, professional, and timely manner, free of accident, injury and damage.
• Complete pre-trip truck inspections in Surefleet prior to beginning duty each shift. Must be completed daily.
• Abide by all Federal, State and Municipal laws, rules, and ordinances. Maintain a clean driving record.
• Maintain truck and equipment in a safe, clean state (inside and outside), operating it in a safe and professional manner.
• Cleans and removes debris from damaged vehicles off the roadway for law enforcement. Removes, bends or cuts parts of damaged vehicles preparatory to towing.
• Inspects truck equipment and supplies such as tire, light, brakes, gas, oil, and water. Maintain truck fluid levels according to manufacturer standards and not quantities added on inspection sheet.
• Ensure property is secured anytime when leaving or entering company premises, including locking gates and doors after hours.
• Assist with operations of other division as directed & trained by management.

Requirements

• Approach others in a tactful manner; react well under pressure; treat other…