Retail Relief Security Officer

Location:

Asda – Galashiels.

Weekly hours minimum: 8.

Pay Rate: £13.10 per hour.

Provide security services in accordance with the site’s published Assignment Instructions (AI’s) and any subsequent changes. Deliver results that meet or exceed the Key Performance Indicators/Service Level Agreement, ensuring full responsibility and accountability to aid in contract retention. Undertake additional training for continuous self‑development.

• Protect customers’ property, people and assets by providing security services aligned with the Assignment Instructions.
• Deliver outcomes that meet or exceed KPIs and SLAs, ensuring contract retention.
• Maintain compliance with all policies, UK law, guidance bodies and statutory legislation, and obtain the necessary front‑line or door supervision licence, CCTV PSS SIA licence and any other contract‑specific courses.
• Complete all on‑site tasks as defined in the Assignment Instructions, and proactively review and suggest amendments to improve service.
• Follow instructions and procedures without unnecessarily challenging authority. Work systematically and orderly.
• Identify and report Health & Safety hazards or incidents immediately; complete a detailed notebook entry and report incidents to the Emergency Services and Communication Centre.
• Conduct scheduled check calls in accordance with the Assignment Instructions.
• Use technology to achieve key work objectives and continue developing job knowledge through professional development.

• Complete all required competency training.
• Take additional training directed by the Security Account Manager.
• Renew licences 16 weeks before expiry.

• Monitor for hazards, threats or changes in the work environment and take appropriate action to reduce risk.
• Maintain professionalism in difficult situations and with challenging customers.
• Keep schedules and demonstrate commitment to Mitie and the Client.

• Previous security experience.
• Valid SIA Licence.
• SC Clearance desirable.

Flexible benefits scheme supports your lifestyle, including virtual GP, financial well‑being assistance, high street discounts, cycle‑to‑work scheme, life cover, and a Mitie Matching Share Plan. You may also receive performance‑based recognition such as Mitie Stars.