Floral Clerk

Job Title:

Floral Clerk | Department:
Floral | FLSA:
Hourly | Revision Date: 07/2026

At Hy-Vee, we believe the shortest distance between two people is a smile.

We’re seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

At Hy-Vee, our floral department helps customers find the perfect arrangement for every occasion, and our Floral Clerks are a vital part of making those moments special.

In this role, you'll assist customers with placing orders, create beginning‑level floral designs, keep the department stocked and looking beautiful, and deliver the kind of warm, attentive service that keeps our customers coming back.

Whether you're building a balloon bouquet, sending an FTD order, or helping someone choose the perfect bouquet, your work brings joy to people every single day. If you have a creative spirit, enjoy working with people, and take pride in a job well done, we’d love to have you on our team.

• Deliver outstanding customer service by greeting every customer with a smile and assisting them with placing floral orders in person or over the phone, including completing all required order paperwork
• Prepare, finish, and replenish product including small floral and greenery arrangements, corsages and boutonnieres, roses, carnations, balloon bouquets, bows, and other floral items
• Send and retrieve FTD, Teleflora, and computer orders; maintain confidentiality on all orders placed including sender, recipient, order details, and cost
• Review floral products for freshness and anticipate daily product needs for the department
• Water plants and maintain the overall appearance and cleanliness of the department including coolers, counters, floors, and sinks
• Prepare the daily delivery list and deliver orders as needed
• Unload trucks, place product in appropriate storage areas, check in product, put product away, and process invoices as needed
• Run the department register, receive payment, and make change as applicable
• Remove trash in a timely manner and assist with general department upkeep
• Answer the phone promptly and provide friendly, helpful service to customers who call
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

• Bring commitment to Hy-Vee's mission and a genuine passion for helping customers
• Solve practical problems and follow instructions carefully in a fast‑paced environment
• Apply math skills including fractions, decimals, and percentages in day‑to‑day tasks
• Communicate clearly with customers and co-workers and contribute positively to the team
• Maintain confidentiality on customer order details including who sent, who received, and order contents

Accountable and

Reports to:

Store Director;
Store Manager;
Assistant Managers of Perishables, Store Operations, Health Wellness Home;
Floral Department Manager

Less than high school diploma or equivalent experience accepted.

Six months of similar or related work experience preferred; we’ll provide all the training you need to succeed.

Frequently stand and walk throughout a shift in sales, food service, or delivery areas.

• Where applicable to the role: ability to safely use sharp knives and blades for food preparation
• Where applicable to the role: exposure to heat- and burn-related hazards…