Operations Supervisor

The Operations Supervisor coordinates workflow, supports technicians and operations personnel, monitors productivity and quality, and serves as a key connection between operations, sales, customers, and leadership.

• Supervise, coach, and develop a small team of operations employees.
• Establish daily priorities and ensure work is appropriately assigned and completed.
• Monitor employee performance, productivity, attendance, quality, and adherence to company expectations.
• Provide hands-on support and guidance when operational challenges arise.
• Monitor incoming work, backlog, work orders, scheduling, and job progress.
• Identify bottlenecks and take corrective action to maintain workflow and turnaround times.
• Ensure work orders and operational transactions are accurate, timely, and properly documented.
• Coordinate with sales, service, purchasing, warehouse, and other departments to resolve issues impacting customer delivery.
• Assist with prioritizing emergency and time-sensitive customer requirements.
• Utilize ISM/CSD processes and systems to manage service activity, customer requirements, work orders, and operational workflow.
• Monitor open orders, service requests, quotes, jobs, and customer commitments.
• Ensure customer information, job status, notes, and required documentation are maintained accurately.
• Follow up on aging work orders and identify jobs requiring escalation.
• Partner with sales and customer service to provide accurate updates on job status and anticipated completion.
• Help ensure billing, invoicing, job costing, and order closeout processes are completed accurately and timely.
• Other duties assigned.

• 3+ years of experience in an industrial, mechanical, rotating equipment, service, manufacturing, distribution, or related environment.
• Previous supervisory or lead experience managing a small team.
• Experience with ISM, CSD, or similar industrial/service management processes and systems.
• Strong understanding of work orders, service operations, scheduling, customer requirements, and job workflow.
• Strong organizational and problem-solving skills.
• Ability to prioritize multiple jobs and competing customer requirements.
• Strong communication and interpersonal skills.
• Ability to work effectively with technicians, sales, customers, vendors, and leadership.
• Experience with pumps, motors, rotating equipment, mechanical repair, industrial service, or electrical equipment.
• Experience in an industrial distribution or service organization.