Commercial Loss Coordinator

Benefits

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Generous paid time‑off and paid holidays
• Paid parental leave
• 2 free on‑site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

The Commercial Loss Coordinator provides support to the Commercial Large Loss Division (CLLD) and supporting functions of the Commercial Large Loss Project Managers. The Commercial Loss Coordinator interacts with staff at various levels, including the Large Loss Response Team and the SERVPRO franchise community. This position reports to the Director of Commercial Loss.

• Maintain job loss file management system by assisting in opening and closing of job loss files, securing documentation, packaging completed files for review and approval
• Prepare commercial dispatch follow‑up log and ensure commercial losses are provided oversight
• Assist with maintaining current and accurate job file information, including follow‑up on work‑in‑progress jobs, jobs pending invoices, and account receivables
• Assist with tracking LLRT membership requirements, updates to the Large Loss Response Team (LLRT) membership roster, and communicating with CLLD team members and other applicable parties
• Correspond with franchisees interested in LLRT membership, track submitted membership applications and assist with annual LLRT membership renewal
• Secure and review completed job file documentation from the operators
• Provide assistance as needed, during Storm Events to the CLLD Team Members, Call Center, and other departments

• Three years of relevant experience working in insurance or restoration is required
• Ability to read, write, and communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straightforward, and professional manner
• Excellent communication skills; written and verbal
• Possess a strong desire for quality and high attention to detail
• Intermediate to advanced level of knowledge with Microsoft Office including Word, Excel, PowerPoint, and Outlook
• Possess excellent interpersonal, analytical, and problem‑solving skills
• Excellent time management, organization, and prioritization skills

• High School Diploma or GED required
• Associate Degree in Business Administration, Computer Software Applications, or certificate preferred

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.