Deployment Manager

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• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

The Deployment Manager reports to the Director, Operations Excellence. This position plays a critical role in supporting the planning, coordination, and execution of deployment initiatives. The Deployment Manager ensures that projects are efficiently organized, prioritized, and executed by field teams and franchisees. This role collaborates with cross-functional teams, manages key logistics, and facilitates communication between internal departments, vendors, and stakeholders. The Deployment Manager also assists in refining scalable processes, troubleshooting deployment challenges, and optimizing workflows to support seamless implementation of company initiatives.

• End-to-end coordination, management and development of the communication, education, initiation and realization plans for each project deployed.
• Development of supporting documents and resources that enable a project's successful deployment, adoption and sustainment in the field.
• Collaborate with project owners, subject matter experts, and supporting teams to develop change management plans that enable adoption in the field.
• Regularly engage stakeholders and franchisees for feedback on the effectiveness of each deployment, in order to continuously improve process, approach and cross-functional team effectiveness.
• Track project Key Performance Indicators (KPIs) post launch and make recommendations for realizing intended outcomes.
• Exercise fiscal responsibility by managing personal business expenses, including necessary travel.

• Experience in operations management and project/program management in topics related to operations.
• 3+ years of experience in a franchised environment or similar experience in consulting or operations.
• Strong computer skills, experience with Microsoft Office Suite and project management platforms
• Excellent written and verbal communication skills.
• Superior organizational and time management skills.
• Ability to work autonomously and manage to a deadline with appropriate urgency.
• Proven ability to navigate complex organizational structures with professionalism and tact.
• Strong interpersonal and communication skills with the ability to influence and consult across various levels of the organization.
• Demonstrated ability to prioritize tasks effectively in a fast-paced, dynamic environment.
• Flexibility and adaptability, with a track record of successfully managing change and ambiguity.
• Self-awareness and proactivity, with a commitment to continuous self-development and learning.
• Confidence in addressing challenges directly and constructively, exhibiting managerial courage when needed.

• Bachelor’s degree or higher education preferred, or any equivalent combination of education and experience.

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.