Director, Quality

Director, Quality

Job Type: Full Time | Days

At Highpoint Health Sumner we are driven by a profound commitment to prioritize your well‑being so you can provide exceptional care to others. Here, you’re not just valued as an employee, but as a person. As a Director, Quality (RN) joining our team, you will embrace a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.

You will impact patients by utilizing your specialized plan‑of‑care intervention and serving as a patient‑care innovator. You will shape exceptional patient journeys every day and leverage your skills and our cutting‑edge technology to directly impact patient well‑being.

• Comprehensive medical, dental, and vision plans, plus flexible‑spending and health‑savings accounts
• Competitive paid time off for full‑time employees
• Income‑protection programs, such as life, accident, critical‑injury insurance, short‑ and long‑term disability, and identity theft coverage
• Tuition reimbursement, loan assistance, and 401(k) matching
• Employee assistance program including mental, physical, and financial wellness
• Professional development and growth opportunities

Directs the department’s activities and resources to achieve departmental and organizational objectives.

• Develops and implements departmental goals, plans, and standards consistent with the clinical, administrative, legal, and ethical requirements/objectives of the organization.
• Directs and evaluates departmental operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality control objectives.
• Plans and monitors staffing activities, including hiring, orienting, evaluating, disciplinary actions, and continuing education initiatives.
• Prepares, monitors, and evaluates departmental budgets, and ensures that the department operates in compliance with allocated funding. Coordinates and directs internal/external audits.
• Creates and fosters an environment that encourages professional growth.
• Integrates evidence‑based practices into operations and clinical protocols.
• Regular and reliable attendance.
• Perform other duties as assigned.

Position serves both internal coworkers and external customers, clients, patients, contractors, and vendors. Access to and/or works with sensitive and/or confidential information. Exhibit a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.

These requirements represent the knowledge, skills and/or abilities required to perform the essential job functions of this position.

Manage the work of others, including planning, assigning, scheduling and reviewing work, ensuring quality standards. Responsible for hiring, terminating, training and developing, reviewing performance and administering corrective action for staff.

• Business Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Moderate Computer Skills – Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.
• Complex Communication – Frequently communicates complex information and interacts with management. Can present, resolve, and address delicate situations. Can motivate and persuade others.
• Varied Business Problems – Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedent and practices.
• Department Specific – Decisions…