Patient Services Specialist

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Full Time - 30 hours or more Mt. Juliet, TN, US

At Bookmark Medical, we are building a healthcare experience rooted in trust, teamwork, compassion, and continuous progress. We believe the best care happens when providers and care teams have the support, technology, and resources they need to focus on what matters most - patients.

Our mission is simple:
improve lives through high-quality continuous care. Through connected care teams, innovative tools, and collaborative culture, we are creating a healthcare experience where patients are known, supported, and never have to start over.

Whether you are caring directly for patients, supporting operations, or helping grow our organization, you will join a team that values your expertise, encourages your growth, and empowers you to make a meaningful impact every day.

This is a full-time, clinic-based position with a consistent Monday through Friday schedule.

• Monday-Friday, 7:00 a.m.
  
  -5:00 p.m. (4x10 hour shifts)
• 8-hour shifts with a 30-minute lunch break
• Clinics are closed on weekends - no Saturday or Sunday shifts

You’ll create a smooth, supportive experience for every patient by:

• Greeting patients and checking them in with warmth and professionalism
• Managing incoming calls, messages, and patient inquiries
• Scheduling appointments, referrals, follow ups, and co pays
• Assisting with insurance verification and prior authorizations
• Supporting clear communication between patients and providers
• Updating and maintaining accurate information in the EHR
• Helping keep the front desk organized, efficient, and patient ready

• Experience in healthcare, customer service, or administrative role
• Strong communication and interpersonal skills
• Comfort working in a fast paced, team-oriented environment
• EHR proficiency (Athena or eCW preferred)
• A positive attitude and a commitment to patient centered service

We take care of our team so they can take care of patients. Benefits include:

• Medical, dental, and vision coverage
• Company funded HSA + exclusive healthcare discounts
• 401(k) with company match
• Flexible time off + Vacation Exchange Program

Trust. Ownership (Together). Compassion. Relentless Progress. These values shape how we show up for patients - and for each other.

Bookmark Medical is committed to a workplace that supports and sustains inclusion and belonging. Bookmark Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.