Grooming Salon Leader, Petsens

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Overall Job Summary

This position is responsible for leading the operations of the grooming salon, achieving targeted goals, and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs.

Essential Duties and Responsibilities

As a Salon Leader, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
• Thank the Customer
• Engage with the customer and/or pet
• Advise on products or services
• Make it Memorable
• Manage the day-to-day operations of the Groom Shop, including scheduling, safety checklists, and salon audits.
• Assist in hiring and onboarding all new Groomers and Groom Technicians, including training, mentoring, and evaluating grooming skills.
• Partner with Store Manager to manage communication and business planning.
• Drive salon growth through customer outreach, appointments, community events, and collaborations.
• Lead and develop salon team members, coaching for improvement and reviewing performance metrics.
• Provide professional grooming services for dogs, ensuring safety and quality.
• Handle pets safely and demonstrate professionalism.
• Maintain equipment and ensure sanitation protocols are followed.
• Maintain records of services and vaccination records.
• Operate computers and other necessary equipment.
• Ensure the safety and well-being of animals, including caring for live animals and sanitizing holding tanks.
• Complete all related documentation.
• Enforce salon policies and procedures.
• Perform other duties as assigned.

Qualifications

• Minimum 2 years of relevant experience.
• High School Diploma required.
• Ability to operate grooming tools and equipment effectively.
• Effective communication skills with team and customers.
• Compassionate and attentive to animals.
• Attention to detail, problem-solving skills, and basic computer skills.

Working Conditions

• Indoor environment with moderate noise.
• Exposure to wet conditions, grooming tools, pet waste, and animals of various sizes and temperaments.
• Shifts typically range from 4 to over 8 hours.

Physical Requirements

• Must be physically capable of moving quickly and safely throughout the store.
• Ability to lift up to 50 pounds and stand for extended periods.
• Ability to perform grooming tasks and operate related equipment.

Disclaimer

This job description provides an overview of responsibilities and is not exhaustive. Employees may be required to perform additional duties as assigned.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Part-time
• Job function:
  Other
• Industry: Retail