Commercial Laundry Systems Field Technician

A day in the life

You start your morning at home in the Nashville, TN area, review your dispatch in the mobile ticketing system, load up your company-provided service vehicle, and head to your first stop. It might be a fitness center, a hospital, or a motel—anywhere commercial washers, dryers, or ironers keep daily operations moving. You diagnose electrical and mechanical issues, install the right replacement parts, and clearly explain your work so customers feel confident and informed.

Between calls, you log time, parts, mileage, and fuel with accuracy. You stay connected with the service manager, parts team, and vendors to ensure each repair is done right the first time. You keep tools and equipment organized and ready, and when large projects pop up, you pitch in with installations and deliveries. Throughout it all, you build strong relationships—because reliable service and a positive attitude are how we grow together.

The people who thrive at Alliance Laundry Systems Distribution are adaptable, self-motivated, and customer-obsessed. They take pride in their craft, bring a strong work ethic, and constantly look for smarter ways to help customers succeed.

Core responsibilities

Troubleshoot and repair on-premise and vended commercial laundry equipment (washers, dryers, ironers)
Install and replace parts as required

Document all service time, materials, mileage, and fuel purchases with precision

Communicate clearly with customers to ensure understanding and satisfaction

Collaborate with the service manager, parts department, and vendors for accurate outcomes

Maintain tools, test gear, and the company-supplied service vehicle in top condition

Assist installation crews with equipment installs and deliveries

Handle additional tasks to support efficient department operations

Education and experience

High school diploma or equivalent required2+ years of mechanical repair experience; commercial laundry experience preferred (equivalent education/training/experience considered)
Working knowledge of electrical testing instruments and other diagnostic/programming tools

Experience with phone/email/ticket-based dispatch systems preferred

Comfortable with MS Outlook, Word, and Excel (preferred)
Skills and attributes

Strong mechanical aptitude; able to diagnose and resolve electrical and mechanical issues

Reads and interprets electrical and mechanical schematics/drawings

Highly organized and detail-focused; capable of managing multiple tickets and deadlines

Excellent written, verbal, and interpersonal communication

Resilient and comfortable with change and ambiguity

Self-starter with initiative, accountability, and persistence

Travel

Substantial travel within the assigned Nashville-area service territory

Occasional overnight travel may be required for special projects

Standard and physical requirements

Regular sitting, standing, walking, kneeling, squatting, stooping, bending, climbing, and fine motor work

Lift, carry, push, and pull up to 50 lbs frequently; assistive devices provided for heavier items

Frequent talking/hearing and hands-on tool/computer use; periods of computer-based work requiring close vision and focus

Valid driver’s license; a company vehicle may be provided

Clean Motor Vehicle Record How we work: DRIVE Dedicated:
Keep commitments and follow through

Respectful:
Act with integrity and value diverse perspectives

Innovative:
Seek better ways of working and lead change

Versatile:
Adapt quickly and operate with agility

Engaged:
Think like an owner and build what the market needs

This role services the Nashville, TN market and is dispatched from your home.