Computer Operator

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Koniag Advisory Business Solutions, a Koniag Government Services company, is seeking a Computer Operator I to support KABS and our government customer at the Gallup, NM 87301. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

The role requires a seasoned full‑time Computer Operator who focuses on excellence to join our team supporting the Indian Health Service, Gallup NM Area Office. Successful candidates have strong analytical and troubleshooting skills, work independently or in a team, communicate effectively with non‑technical users, manage multiple tasks to completion, maintain a customer‑focused mindset with proactive engagement, preserve confidentiality, and follow security protocols.

In this role, you serve as an I/T technical specialist on all automated systems utilized throughout the Area and program in an enterprise Active Directory environment. You provide solutions to customer requests for assistance in resolving less complex hardware and software problems.

Work hours may vary depending on the requirements of the assigned work and department. In general, staff shall provide support during IHS core operation hours from 8:00 AM to 5:00 PM, Monday to Friday (local time) except local or national emergencies, administrative closing, and other IHS or Government directed facility closures.

Travel is not anticipated for this requirement. In the event of travel, it shall be paid in accordance with the Federal Travel Regulations and GSA travel rates. Government vehicles may also be utilized, subject to the rules and regulations of NSSC’s Fleet Management.

• Supported hardware includes but is not limited to laptops, desktops, servers, thin clients, video conference systems, tablets, and phones.
• Supported system types include but are not limited to Accounting (United Financial Management System), Windows operating systems, Microsoft Office, and other supported software.
• Receives requests for the resolution of hardware or software problems that may require in‑depth research.
• Analyzes customer problems and researches possible solutions or tasks the appropriate subject matter expert or section capable of resolving the problem.
• Provides technical assistance to current and potential users so that information technology systems have few major disruptions.
• Proactively interacts with users to ensure proper operation of computer systems, hardware, and software.
• Demonstrates processes and provides orientation for new users.
• Provides technical hands‑on assistance with software installations, hardware configurations, and communication networking to support daily operations and major fielding activities.
• Provides instructions to customers on accessing data, processing, space utilization efficiencies, and program recovery techniques.
• Consults with customers regarding potential system or program upgrades.
• Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client‑server software.
• Uses detailed reference material, sophisticated diagnostic equipment, and complex diagnostic software to identify and resolve internal system and network conflicts.
• Removes and replaces defective hardware components; installs network/peripheral device interface cards; performs upgrade of hardware to include processors, memory, fixed storage, and installation of network interface cards (NICs) or enhancement cards.
• Installs and configures workstation or network operating systems and application software on a wide range of configurable information systems devices.
• Configures a wide variety of devices requiring diverse interfaces and device drivers in multiple operating system environments using a wide variety of hardware platforms.
• Configures workstation security…