Customer Service Associate

Overview

Customer Service Associate I role at Family Dollar. The position focuses on delivering a great shopping experience for every customer and supporting store operations.

• Assist customers with questions and recommendations
• Manage sales transactions while working the assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked and recover merchandise
• Receive merchandise and assist with unloading trucks; stock replenishment in accordance with productivity standards
• Maintain a positive, safe, and respectful environment; communicate professionally with customers, associates, and leaders
• Maintain cleanliness throughout the store, including bathrooms, floors, and overall neatness
• Other duties as assigned

• High school diploma or equivalent preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents
• Physical ability to lift 30–50 lbs and perform frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills
• Strong organizational and communication skills
• Strong problem-solving and decision-making skills

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• Medical, pharmacy, dental, and vision insurance options

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We may provide reasonable accommodations to qualified individuals with disabilities as required by law.

This job specification is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

• Location:
  
  Gallup, NM
• Employment type:
  
  Part-time
• Seniority level:
  Entry level
• Job function:
  Other
• Industries:
  Retail