Route Service Representative, Madison, TN

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system.

NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes. Route Service Representative (RSR)

Schedule:

Monday–Friday, no weekends Pay:
Paid weekly Bonus: quarterly on route revenue

The Route Service Representative (RSR) is the face of Simple. You’ll retain customers, grow account revenue, identify new prospects, and keep your route running efficiently. You’ll take full ownership of each account assigned to you, responding quickly and solving problems creatively. This role suits an organized, well-rounded professional who enjoys building relationships, negotiating contracts, managing accounts, and solving problems.

Weekends off. Your schedule is Monday through Friday. Weekly pay. You get paid every week.

• Follow all federal, state, and local laws and regulations, as well as corporate safety policies.
• Build trust and rapport with each account’s key decision-makers and end users.
• Respond to customer needs with creative problem-solving to ensure satisfaction.
• Grow existing business by identifying and offering additional products and services.
• Run your assigned route efficiently and productively, driving revenue and controlling cost.
• Negotiate renewal agreements with your assigned customers.
• Ask current accounts for referrals and pass potential prospects to the Director of Sales.
• Maintain professionalism at all times, including your appearance, attitude, and the organization of your accounts and route truck.
• Deliver clean linen and monitor quality and inventory levels so customers can run their facilities day to day.
• Remove soiled linen, identify it correctly, and transport it to the plant for processing.
• Work with the Customer Success Manager and plant personnel to meet the needs of each assigned account.
• Load and unload your truck daily, confirm all needed items are accounted for before departure, and complete the route completion procedure.
• Perform other tasks as assigned.

• Strong background in customer service and/or sales
• Previous experience driving 26–28' straight trucks
• Clean, professional appearance (company uniform provided)
• Valid driver’s license with an excellent driving record
• Ability to meet all DOT requirements and hold a valid DOT Medical Card (the employer can schedule the DOT physical as part of the hiring process)
• Ability to keep your work area, route truck, and any assigned equipment clean and in good working condition
• Excellent oral and written communication skills
• Good computer skills, including Microsoft Office Suite and other software systems
• Ability to lift up to 50 lbs unassisted and push or pull linen carts up to 700 lbs
• Ability to stand, walk, climb stairs, and sit for up to 10 hours a day

• Competitive pay
• Paid Holidays
• Paid Time Off Program (PTO)
• 401(k) w/Employer Match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Medical, Dental, and Vision Programs
• Basic Life/AD&D Insurance
• Long-Term Disability (LTD)

NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates…