Customer Service Agent

Position Type: Customer Service Agent
Pay: $18/HR + DOE
Location: Galveston , TX
Schedule: Monday - Friday 8 AM - 5 PM

• Greet clients and visitors with a positive, helpful attitude.

• Use non-scripted probing techniques to determine customer needs and offer the most appropriate services to address their needs.

• Maintain broad knowledge of pricing and promotions.

• Have knowledge of basic mathematics to accurately handle all approved refunds.

• Greet customers in a courteous, friendly, and professional manner while responding to incoming phone calls and intercom calls.

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the Guests.

• Clarify customer inquiries; probe for understanding, and use tools/resources to appropriately provide resolution to the Guests.

• Assisting with a variety of administrative tasks including copying, faxing and filing.

• Answering phones in a professional manner, and routing calls as necessary.

• Assisting colleagues with administrative tasks.

• Performing administrative duties.

• Answering, forwarding, and screening phone calls.

• Provide excellent customer service.

• Additional related duties as assigned.

• High School diploma or equivalent work experience.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
• This position requires the ability to lift up to 20 pounds and stand for up to 8 hours.

• Medical, Dental, and Vision Insurance
• Short-Term Disability & Term-Life Insurance
• Vacation Pay
• Referral Program
• Weekly Pay
• Express Learn (Skills development program)

Holiday Pay (7 days observed)

As a premier staffing agency serving the Houston Bay Area, we’re dedicated to helping people and businesses thrive. Locally owned and operated, we’ve successfully placed over 10 million people worldwide and have the resources and expertise to find the right job for you. Our mission is to match great jobs with great people—contact us today and start your journey toward a rewarding career!