Admissions Attendant

Job Summary

Admission Attendant I is responsible for daily customer service duties, including providing accurate directions and colorful descriptions of attractions, assisting guests, cashiering, scanning tickets, and performing as a costume character.

• Greet all guests in a friendly, courteous, and positive manner as they enter.
• Assume 100% responsibility for delivering a high‑quality guest experience by initiating interactions and answering questions.
• Ensure prompt service while creating a friendly and inviting atmosphere.
• Maintain a neat appearance with a full uniform as specified by departmental leadership.
• Keep the workstation organized and stocked; finish the shift in an orderly manner with all supplies replenished.
• Demonstrate teamwork and effective communication within the Admissions Department and with other departments.
• Develop and maintain thorough knowledge of Moody Gardens attractions, amenities, daily events, and seasonal special events.
• Report all maintenance problems to supervisors and/or Guest Services Manager.
• Clock in and out using Paycom within required parameters to track work hours.

• Scan all tickets and membership cards at exhibit entrances to verify appropriate attractions and valid membership cards (correct person pictured and within expiration date).
• Explain exhibit etiquette rules (e.g., no food or drink, no pets, staying on the trail).
• Assist guests with strollers and wheelchairs.

• Perform general ticketing duties and accurate cashiering during transactions following accounting procedures set by the Accounting Department and Management.
• Offer specials and provide information on daily events and accurate descriptions of all attractions, including operating hours and prices.
• Account for all monies received during the shift.
• Follow procedures for cashing out as set by the Department Head.
• Assist guests with questions about kiosk purchases.
• Perform any other duties as assigned; duties are subject to change as management deems necessary.

• Invite guests to take a special photo of their visit.
• Explain the photo process, line up guests, and take a satisfactory photo following Photo Guidelines.
• Learn proper photography skills, including setup, troubleshooting, breakdown, transportation, and storage of camera and other equipment.

• Communicate without vocalization, using movement and gestures to suggest actions and words while portraying emotions such as happiness, sadness, shyness, and excitement.
• Greet and interact with all guests—especially children—in a friendly, courteous, and positive manner while respecting those who are afraid of costumed characters.
• Maintain character during all interactions and work with teammates to ensure guest and character safety.
• Properly maintain and put away costumes after the shift.

Responsible for greeting guests, assisting with member and renewals, answering phone calls, and providing clerical support to the administrative department.

• Greet all guests in a friendly, courteous, and positive manner as they arrive.
• Assume 100% responsibility for delivering a high‑quality guest experience.
• Read and sign daily memos that update pricing and events.
• Maintain a neat professional appearance with a full uniform as specified.
• Maintain an organized workstation; ensure supplies are stocked and the shift is closed properly.
• Provide general ticketing duties and accurate cashiering during all transactions.
• Account for all money received during the shift.
• Follow the department head’s cashing procedures.
• Communicate effectively within the Admissions Department and with other departments.
• Develop and maintain thorough knowledge of the attractions, amenities, daily events, and seasonal special events.
• Report all maintenance problems to supervisors and Guest Services Manager.
• Clock in and out using Paycom.

• Answer guest questions about hours, ticket prices, attraction information, movie times, directions, and annual membership information.
• Direct guests to desired locations on property.
• Complete membership transactions including new, renewal, and…