Team Lead Hair Stylist Salon

TEAM LEAD JOB DESCRIPTION
In addition to FS Stylist responsibilities, A Fantastic Sams Team Lead ensures the success of the business by providing fantastic guest service at all times, building and leading a successful work team, and maintaining operational excellence. The Team Lead balances these priorities while following all company policies, procedures and consistently directing the staff and self to build a strong base of return guests.
TEAM LEADS PERFORM THE FOLLOWING ESSENTIAL FUNCTIONS

• Align with and carry out salon Mission/Vision/Values and provide Fantastic Guest Service.
• Provide Fantastic Guest Service
• Lead the team to deliver fantastic guest service by adhering to all FS service standards.
• Train and ensure the team utilizes the 5 step Guest Service System including the 3-3-3 process.
• Train and prepare all team members to provide excellent service to a diverse clientele base.
• Spend at least 85% of scheduled work hours performing hair services on guests and meet personal productivity goals.
• Handle guest complaints with diplomacy and professionalism, always looking to offer a solution that will strengthen the salon’s relationship with the dissatisfied guest.
• Create and maintain a welcoming salon environment for guests and team members.
• Lead by example. Be on time, runway ready, for each shift with a positive, energetic attitude to promote success within the salon.
• Meet personal service goals and product sales of 10%

• Assist manager with hiring and onboarding process.
• Act as a coach and mentor to each team member.
• Identify the skill development needed for each stylist and work with manager to ensure each team member has the best opportunity for success.

• Assists Manager as needed with operational duties.
• Ensure salon operates efficiently with little to no waste.
• Maintain all safety, TDLR and hygiene standards.
• Implement daily/weekly/monthly housekeeping and cleaning duties and hold the team accountable to maintain them.

• Cosmetology certification, 3 years relevant work experience or equivalent
• Cosmetology license
• Advanced competencies in salon service and product sales.
• Knowledge of State board of Cosmetology regulations and hiring requirements.
• Exceptional written and oral communication skills.
• Ability to work in a fast-paced environment.
• Ability to build a strong and productive team environment.

• On a regular basis, requires the ability to walk.
• On a regular basis, requires the ability to reach with hands and arms.
• On a regular basis, requires the ability to stand for a minimum of 4 hours.
• On a regular basis, requires the ability to lift +/- 20 pounds.
• Fantastic Sams in an Equal Opportunity Employer
• Other duties as assigned.