Program Manager, Classroom Services

Minimum Qualifications

Bachelor’s degree from an accredited university or equivalent, with 5 years of experience in program management.

Preferred
:
Audiovisual (AV) Technology Management experience.

The Program Manager is accountable for the personnel, operational and financial management of assigned program(s) that may cross multiple departments and/or services, to ensure optimal quality, cost, and or service/outcomes.

• Oversees and supervises all business and administrative activities relating to program operations and budget.
• Provides leadership for the program and promotes teamwork.
• Serves as a liaison between institutional departments and local area groups to assess need and develop project plans and budgets.
• Leads/participates in collaborative interdepartmental approaches to develop and enhance an integrated system of care, as appropriate.
• Coordinates all joint operations for the program with both internal and external sources. Works with other campus departments to establish collaborative programs.
• Assists in identifying potential funding sources for the program, and prepares/monitors budgets to ensure services are provided in a cost-effective manner.
• Evaluates services to maintain compliance with contracts.
• Reviews existing contracts for renewal.
• Recommends hiring and termination of all supervised employees.
• Facilitates development of goals, performance standards, and objectives of the program.
• Works with other campus departments to establish collaborative programs.
• Responsible for identifying and evaluating the need for new equipment, supplies, communication services, and information services for all areas of the program.
• Initiates implementation plans for new projects and services within the program.
• Adheres to internal controls and reporting structure.

• Manage, operate, and troubleshoot AV systems, including cameras, microphones, speakers, streaming tools, and classroom conferencing technologies.
• Coordinate AV setups for meetings, classes, recordings, simulations, and special events.
• Oversee maintenance, equipment upgrades, and device lifecycle planning.
• Collaborate with IT to ensure system compatibility, cybersecurity standards, and technical support.
• Maintain inventory of AV and technology equipment, including tracking, repairs, and replacements.
• Train faculty and staff on AV tools, technology, and best practices.

• Knowledge of program management principles, project planning, and workflow development.
• Understanding of organizational operations, budgeting, procurement, and financial tracking.
• Knowledge of strategic planning, performance measurement, and process improvement methodologies.
• Working knowledge of audiovisual (AV) systems, classroom technology, event support operations, and equipment maintenance (if applicable).
• Ability to lead teams, manage complex workflows, and coordinate interdepartmental operations.
• Knowledge of stakeholder engagement practices, customer service standards, and communication strategies.
• Knowledge of compliance requirements, institutional policies, and documentation standards relevant to the program.
• Familiarity with data reporting, analytics, dashboards, and evaluation tools.

Commensurate with experience.

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.