Bilingual Medical Assistant - School of Nursing Operations

High School or equivalent. Certified or Registered Medical Assistant or graduate of an approved Medical Assistant program. CPR Certification required.

Job Description:
To provide technical, supportive, age specific and developmentally appropriate patient care functions for assigned clinical area.

Preferred Qualifications:

Bilingual (English/Spanish) is highly preferred.

Job Duties:

• Assists with patient flow within assigned outpatient clinic setting.
  • Respond in a timely manner to call lights.
  • Provides comfort measures to patient/family.
• Performs technical and supportive patient care skills, incorporating the patient's plan of care and following approved policy and procedure.
  • Obtains vital signs. Appropriately document chief complaint and reason for the visit.
  • Uses aseptic techniques and infection control measures in the performance of duties.
  • Accurately collects excretory specimens, such as urine and feces.
  • Obtains blood samples by venipuncture.
  • Accurately performs tests. such as basic urine chemistry using chemical strips, guaiac, Ph. blood glucose. UPT. and hemocult.
  • Measures and records intake and output as ordered.
  • Prepares and assists patients undergoing treatments, examinations, and procedures.
  • Recognizes patient care priorities, treatment plans, objectives, and potential crises.
  • Under the direction of the physician, provides other treatments and care to patients appropriate to training, as assigned.
  • Recognizes and communicates patient needs and unusual occurrences with patients/families.
• The MA will refill patient medications as requested. using the guidelines for the prescribing physician/provider in their assigned area and in accordance with policy C51, Prescription Refill Management for Ambulatory Care Services.
  • Safely and properly administers medications as assigned.
• Accurately documents / communicates interventions and measurements.
• Communicates relevant information to the appropriate health care provider.
• Under supervision. completes accurate, concise, and legible documentation on patient clinic records.
• Assist with medication reconciliation as required.
• Assists in the maintenance of equipment, supplies, and the environment.
• Assists in maintaining a clean and safe environment.
• Checks equipment/supplies for expiration dates, electrical safety tags, intactness, and usability.
• Cleans equipment and returns to its proper place.
• Reports equipment and supplies needing to be replaced or repaired.
• Stocks rooms, carts. cabinets, etc. as assigned/requested.
• Respects and supports patient rights.
  • Serves as patient/family advocate.
  • Practices principles of patient and employee confidentiality.
  • Utilizes available resources and seeks assistance in dealing with ethical dilemmas, as appropriate.
• Practices positive customer peer relations.
  • Consistently communicates in a professional and courteous manner.
  • Reports and seeks assistance in dealing with guest complaints/concerns.
  • Establishes and maintains a positive rapport with patients/family and co-workers.
  • Consistently responds to customer requests/needs in an appropriate manner.
• Participates in and supports continuous quality improvement activities at the clinic/ departmental level, as appropriate.
• Demonstrates acceptable productivity and practices cost containment.
  • Prioritizes and completes all work in an effective and efficient manner.
  • Demonstrates initiative, resourcefulness, and flexibility.
  • Effectively and efficiently uses time. equipment, and supplies.
• Functions as an interdependent and supportive team member.
  • Provides support and assistance, as appropriate.
  • With direction, remains calm and purposeful and responds in an appropriate, professional manner in emergent or chaotic situations.
  • Participates in clinic meetings/activities and supports the clinical, departmental, and organizational philosophy and goals.
  • Accepts responsibility for own growth/development.
  • Participates in in-service and ongoing education programs.
  • Remains current on all in-service / education/credentials/certification requirements for the position, as appropriate.
  • Exchanges constructive feedback with peers and others.
  • Conducts self-evaluation and participates in developmental goal setting.
• Performs related duties as assigned.

Marginal Functions:

• Serves as a patient service specialist (PSS) at clinic on a periodic basis as required for St. Vincent s clinical operations and follows all the associated PSS expected standards of UTMB including creating a positive patient experience by consistently…