Chief Clinical Officer

The Chief Clinical Officer (CCO) provides executive leadership and oversight of Family Service Center of Galveston County's (FSC) clinical operations, ensuring the delivery of high-quality, ethical, accessible, culturally responsive, and evidence-informed behavioral health services.

The CCO is responsible for establishing and maintaining clinical standards across FSC programs and ensuring that clinical services align with the organization’s mission, strategic priorities, regulatory requirements, contractual obligations, and applicable professional standards.

This position provides leadership to the clinical workforce, oversees clinical program development and effectiveness, supports recruitment and retention of qualified clinical professionals, monitors clinical quality and outcomes, and promotes a culture of accountability, collaboration, safety, and continuous improvement.

The CCO works closely with the Chief Executive Officer, executive leadership, program leadership, Human Resources, Finance, Quality/Compliance, and other departments to ensure FSC’s clinical operations are effective, sustainable, and financially responsible.

• Clinical Leadership & Oversight
• Provide executive leadership, direction, and oversight for all FSC clinical services and programs.
• Establish and maintain clinical standards, policies, procedures, protocols, and best practices consistent with applicable laws, regulations, professional standards, contracts, and evidence-informed practices.
• Ensure clinical services are delivered in a manner that promotes client safety, dignity, confidentiality, access, and positive outcomes.
• Provide leadership and consultation to Clinical Directors, supervisors, therapists, social workers, case management staff, and other clinical professionals.
• Monitor the overall effectiveness, consistency, and quality of clinical services across FSC locations and programs.
• Promote collaboration between clinical, administrative, operational, and support departments.
• Ensure clinical practices support FSC's mission of improving the mental health and overall wellbeing of individuals, families, and communities.
• Clinical Program Development & Implementation
• Lead the development, implementation, evaluation, and continuous improvement of clinical programs and services.
• Assess community behavioral health needs and identify opportunities for new or expanded services.
• Develop clinical procedures and service models based on current evidence-informed practices and applicable contractual and regulatory requirements.
• Evaluate proposed clinical practices, interventions, and treatment approaches before implementation.
• Establish measurable clinical goals and performance indicators for programs.
• Review program outcomes and make recommendations or adjustments to improve service effectiveness and client outcomes.
• Support integration and coordination of clinical services across FSC programs, including mental health, school-based services, FAYS, case management, prevention, veterans services, and other applicable programs.
• Clinical Quality, Documentation & Compliance
• Establish systems to monitor the quality and effectiveness of clinical services.
• Review clinical documentation, treatment planning, service delivery, and other clinical records to ensure compliance with FSC policies, applicable regulations, payer requirements, and contractual standards.
• Ensure clinical documentation supports medical necessity, continuity of care, quality of services, and appropriate reimbursement where applicable.
• Monitor compliance with applicable federal, state, county, and contractual requirements affecting clinical operations.
• Collaborate with Quality/Compliance and other leadership staff to identify deficiencies and implement corrective action plans when necessary.
• Promote consistent use of FSC's electronic health record and clinical systems, including appropriate documentation and utilization of Celerity.
• Participate in audits, reviews, investigations, accreditation activities, contract monitoring, and other compliance activities as assigned.
• Clinical Supervision & Workforce Development
• Provide leadership and oversight for the recruitment, selection, onboarding, training, development, and retention of qualified clinical staff.
• Partner with Human Resources and hiring managers to identify staffing needs and maintain appropriate clinical staffing levels.
• Establish expectations for clinical supervision, professional development,…