Hospital Services Coordinator; Galveston

The Hospital Services Coordinator role is responsible for independently consulting with assigned hospitals in the Southwest Transplant Alliance service area, specifically with key hospital decision-makers. Assists hospitals in the development of policies and procedures regarding organ/recovery donation. Educates nurses, physicians, and other hospital personnel throughout all hospital units to increase organ and recovery donation. Monitors the evaluation of referral and donation patterns through hospital needs, assessments, death record reviews, post-donation/referral case reviews with hospital leadership, PDSAs, and after-action reviews with internal staff.

Conducts services related to STA Family Services including approaching and family support in the ICU and OR;
Engages with Clinical and Hospital Services leadership to foster, promote, and sustain cross-departmental collaboration in support of optimal outcomes.

• Communication
• Collaborates with supervisors, cohorts, and other department leaders to promote and achieve cross-departmental service delivery goals and develop and implement an assessment tool to monitor cross-departmental relationships with hospital partners.
• Creates and maintains key hospital relationships with physicians, nursing administration, and other hospital service lines by providing a high level of service through timely and ongoing communication and visibility.
• Consult with a clinical Referral Specialist (RS), as needed, to verify medical suitability and provide sequential updates as the case progresses; make contact (huddles) with the attending physician and hospital staff, to establish the relationship plans.
• Communicate with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussed and authorization process.
• Meets regularly with appropriate Quality and/or management representatives to review hospital donation performance.
• Provides work direction, coaching, and mentoring.
• Stays current and involved in national and regional collaborative opportunities for the OPO community.
• Time Management
• Participates in annual requirements for development and training.
• Visits all assigned hospitals within the defined region to assess, plan, and re-evaluate the effectiveness of the donation process. Target hospital units where improvements in the donation process can occur. Develops and maintains effective relationships with key hospital personnel to foster the donation process.
• Provides family support on-site at the ICU and/or OR.
• Responds on-site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within the designated time outlined per policy and procedure. Initiates frequent huddles with hospital and STA staff to ensure that the Authorizing Party/Notifying Party is presented with the opportunity for donation or donor designation notification in the most appropriate time frame and manner. Access donor registries to determine prior authorization for donation.
• Participates in staff, department, team, and/or committee meetings as deemed appropriate. Participates in STA and/or other entity-initiated quality initiatives.
• Attention to Detail
• Maintains accurate hospital profiles to include timely documentation of daily service activity. If required, performs donor hospital referrals and updates open referrals. Conducts timely referral and donor case follow-up.
• Maintain knowledge of the OPO industry and regulatory standards, DSA hospitals, and hospital systems or equivalent.
• May be asked to determine family dynamics and assess the family’s understanding of the patient’s prognosis when appropriate to initiate…