Spa Director San Luis Resort

Overview

The Spa Director is responsible for the overall operations of the health club, including maintaining high standards in spa/club services and operations, and maximizing profitability.

Essential:

• Approach all encounters with associates and guests in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain a high standard of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Ensure compliance of all policies and Code of Conduct as specified in the Associate Handbook.
• Monitor and control departmental expenses and payroll.
• Hire, train, supervise and evaluate all spa associates.
• Oversee the hiring, training, supervision and evaluation of all spa staff, with the assistance of the Assistant Spa Director.
• Participate in the development and oversee the implementation of the spa operating budget.
• Maintain communication with all departments of the hotel.
• Develop supervisors for future advancement.
• Guide and supervise the on-going training program.
• Maintain knowledge and understanding of each program area and see that programs are continually updated.
• Research and develop new spa treatments and programs to create new packages.
• Perform duties of programmers, reception, spa attendants and sales clerks to ensure procedures and quality standards are met.
• Conduct regular spa staff meetings for purpose of informing, training and inspiring staff.
• Monitor and maintain the cleanliness and orderliness of the spa facility.
• Oversee spa physical plant to ensure the facilities and equipment are in proper condition and good working order.
• Forecast for revenue, payroll expenses, and all other expenses.
• Order equipment and supplies, and maintain inventory control for all spa areas.
• Plan and coordinate evening seminars/presentations for guests on spa related topics.
• Reconcile and approve monthly general ledge and income statements.
• Recommend special projects/promotions and execute them as directed by the hotel manager/VP of Operations.
• Perform daily walk-through inspections and weekly written inspections and follow-up.
• Ensure quarterly written maintenance inspections.
• Conduct weekly sales meetings.
• Design and oversee implementation of marketing plan.
• Oversee marketing collateral production.
• Answer all complaints and suggestions.
• Coach, counsel and conduct performance appraisals for associates.
• Enforce all spa and hotel policies.

Marginal:

• Participate in required M.O.D. programs as scheduled.
• Participate in Public Relations events as needed.
• Attend meetings/training as required by management.
• Perform other duties as requested from management.

Education & Experience:

• 4-year college degree or at least 5 years of experience in club management in a high quality luxury-oriented resort spa or destination spa facility required.
• In depth knowledge of the following: building budgets; analyzing income statements, fitness prescription, front desk operations, club maintenance.

Physical requirements:

• Long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Mental Requirements:

• Must able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to multi task.
• Must routinely meet deadlines.
• Must be effective in handling problems in the workplace, including anticipating, preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

This position does not earn tips.