Service Desk​/Client Support - Supervisor, IT Service Desk

Position: Service Desk / Client Support - Supervisor, IT Service Desk

Service Desk / Client Support - Supervisor, IT Service Desk

Join to apply for the Service Desk / Client Support - Supervisor, IT Service Desk role at American National

Now Hiring: IT Service Desk Supervisor

Preferred

Location:

Springfield, MO

Alternate Location (if local):
Galveston, TX

Department: IT Services | Type:
Full-Time | On-site

What You’ll Do

• Supervise and mentor a virtual team of IT Service Desk professionals.
• Manage daily operations, prioritize workloads, and ensure outstanding customer service.
• Implement and uphold ITIL-based service management practices.
• Collaborate with infrastructure and development teams to support change initiatives.
• Develop and deliver training programs for team members and end-users.
• Serve as a subject matter expert for our Service Management application, Service Now, supporting testing, communication, and change management.

What You Bring

• Associate degree or equivalent experience.
• 3–5 years of hands‑on technical support experience.
• ITIL Foundation Certification (v4.0).
• Familiarity with tools like ACD Call Distribution, IBM mainframe, Windows Server, SCCM, Office 365, AS400, Active Directory, and remote support tools (e.g., Bomgar).
• Strong leadership qualities and a passion for process improvement.
• CompTIA A+ certification is a plus!

Why This Role Matters

This is more than just a supervisory position—it's a chance to shape the future of IT support in a collaborative, virtual environment. You’ll be the go‑to leader for your location, ensuring your team is aligned, empowered, and delivering exceptional service.

Ready to lead with impact in Springfield—or Galveston if that’s home? Apply now and help us elevate IT support to the next level.

American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work‑life balance, development opportunities, and a casual dress code.

Hiring

Practices

American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

#J-18808-Ljbffr