Information Technology; IT) Technician

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Full Time Professional Pelican Island Terminal, Galveston, TX, US

The IT Field Technician I is responsible for supporting the organization's 24/7 technology operations by delivering day-to-day technical support to all personnel and supporting IT initiatives, goals, and strategies. This position supports the vessel fleet and multi-geographically dispersed locations. A candidate may be required to travel and perform duties beyond regular working hours to support 24/7 operations during critical or planned outages.

This position heavily focuses on deploying, supporting, and maintaining IT hardware and applications crucial to business operations.

G&H Mariners, G&H Employees, G&H Executive Leadership, and 3 rd party vendors

• Serve as the initial point of contact for incoming support requests, entering all activities into the ticketing system, providing updates, and resolving requests per departmental standards.
• Support and troubleshoot hardware and network (configuration, support, and fine-tuning).
• Support peripheral devices including, but not limited to, mobility, office copiers, printers, and cameras
• Support and troubleshoot mainstream and proprietary software.
• Develop/maintain accurate departmental documentation and helpful reference materials for users
• Assist in the compilation/maintenance of an accurate inventory of hardware and software
• Assist in installing IT equipment on new tugboats or tugboat reallocations (ability to lift 50 lbs.)
• Assist in installing IT equipment in new offices or office relocations (ability to lift 50 lbs.)
• Provide end-user assistance and training
• Perform research and testing and provide feedback on new technologies

• A Highschooldiploma or GEDisrequired; an advanced degreeispreferred; extensive experience may be considered in lieu of education
• Attention to detail and problem-solving skills
• Excellentinterpersonalskills
• Five (5) or more years of experience in technical support working as part of a corporate IT support team using a ticketing system
• Preferred certification(s):
  Comp TIA A+, Network+, Security+, Microsoft Fundamentals

• Requires an active and valid Texas driver's license
• Requires the ability to obtain a TWIC (Transportation Worker Identification Credential) card

• Ability to continuously communicate effectively and professionally
• Ability to maintain confidentiality in all matters and areas of the organization
• Ability to manage multiple demands simultaneously while maintaining service standards
• Ability to understand and execute complex oral and written instruction
• Ability to work independently with minimal or no guidance
• Excellent written and verbal communication skills
• Interpersonal skills, including self-awareness and the ability to deal professionally with others and always make professional judgments
• Must be service-oriented and customer-centric to all internal and external customers
• Must be a team player and support the mission, vision, and goals of G&H Towing and the department
• Proven ability to troubleshoot, test resolutions, and elevate common issues
• Proven analytical and problem-solving skills
• Strong communication, organizational, analytical, time management, problem-solving, and planning skills

• Work hours will be assigned based on business needs; however, work hours will typically be Monday-Friday from 8:00 am to 5:00 pm. By request from the department manager or department director. Work hours may include irregular hours to assist in completing particular tasks…