Sr. Applications Support Analyst

General Description

The purpose of this class is to provide technical and functional support, administration, analysis, configuration, integration, and lifecycle support for enterprise, departmental, and line-of-business applications. The position independently analyzes application and business process issues; develops and implements technical solutions; supports system implementations, upgrades, integrations, and enhancements; and serves as a senior technical resource to County departments and other Information Technology staff.

The position requires technical knowledge, independent judgment, and the ability to translate operational requirements into effective and supportable technology solutions.

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Provides technical and functional administration, configuration, maintenance, support, and troubleshooting for assigned enterprise, departmental, and line-of-business applications.
• Serves as a primary technical resource for assigned applications and maintains advanced knowledge of system functionality, configuration, integrations, dependencies, data, security, and related business processes.
• Investigates and resolves complex application incidents, problems, and service requests; performs root-cause analysis; identifies recurring issues; and implements or recommends appropriate corrective actions.
• Manages assigned incidents, service requests, enhancements, and other application work through the departmental ticketing system and completes work in accordance with established priorities and service level expectations.
• Develops, maintains, and supports application configurations, workflows, reporting, integrations, interfaces, APIs, data exchanges, automated processes, and related technical components within assigned areas of responsibility.
• Uses relational databases, query tools, reporting technologies, and other technical resources to analyze data, troubleshoot application issues, evaluate system performance, and support operational requirements.
• Analyzes business and operational requirements and partners with County departments to evaluate application capabilities, identify process improvements, and develop appropriate technical solutions.
• Provides advanced technical support for application implementations, upgrades, migrations, enhancements, and modernization initiatives, including configuration, testing, data validation, deployment, documentation, and transition to operational support.
• Works with software vendors and service providers to troubleshoot issues, coordinate technical support, evaluate product capabilities, and resolve escalated problems.
• Develops and maintains technical and functional requirements, system documentation, test plans, support procedures, knowledge articles, and other documentation necessary to support assigned applications.
• Provides technical guidance, knowledge transfer, and assistance to Applications staff and other Information Technology personnel and may lead application-related technical activities or work efforts within assigned areas of responsibility.
• Ensures application changes and support activities are performed in accordance with established change management, cybersecurity, testing, documentation, and technology governance requirements.
• Collaborates with other Enterprise Services functions to troubleshoot issues, support technology initiatives, and ensure applications operate effectively within the County's technology environment.
• Performs related work as assigned.

• Requires a bachelor’s degree in information technology, computer science, information systems, or a closely related field; or an equivalent combination of education, training, and experience.
• Requires three years of progressively responsible experience in enterprise or business applications, systems analysis, application support, application development, systems integration, database technologies, or a closely related field.

• Requires experience in several of the following areas:
• Enterprise, departmental, or line-of-business application administration and support.
• Microsoft SQL Server or comparable relational database technologies.
• Systems integration, interfaces, APIs, data exchange, or automated processes.
• Application configuration, workflow development, or system…