Maintenance Customer Service Manager - Galveston National Laboratory; GNL

Minimum Qualifications:

Bachelor’s degree in a related field and five years of related experience. (An equivalent combination of education and experience relevant to the role may be considered for this position. )

*** Must also have the ability to obtain Department of Justice Security Risk Assessment (SRA) approval within 6 months.

Assignment in healthcare facilities requires a Certified Healthcare Facility Manager (CHFM). Acceptance of other facility management certifications in lieu of CHFM will be at the discretion of the Associate Vice President of Property Services.

Assignment in non-healthcare facilities requires a Certified Educational Facilities Professional (CEFP) or Certified Healthcare Facility Manager (CHFM), or Certified Facilities Manager (CFM). Acceptance of other facility management certifications in lieu of CEFP or CHFM will be at the discretion of the Associate Vice President of Property Services.

If the selected candidate does not have a CHFM or CEFP upon hire, the candidate will be required to attain the certification within two years of the hire date. Progress will be measured by requiring the following at one year: completion (pass or fail) of a CHFM practice exam or participation in the EFP/CEFP preparation course. The employee will be required to have their CHFM or CEFP within two years after their hire date.

Preferred Qualifications:

• Five years of experience in managing staff or contractors.
• Experience with BAS software, drafting software, and/or electronic document management and utilization.
• High containment laboratory knowledge and experience
• Working knowledge of Building Automation Systems, Desigo software
• Certified Healthcare Constructor Certification.
• Certified Healthcare Facilities Manager Certification.

Job Summary:

Responsible for providing leadership of collaborative efforts within Property Services (Physical Plant Maintenance Department). Provide leadership and coordinate the day-to-day activities of the Property Services Work Groups in their respective areas. Responsible for directing the efforts of semi-skilled, skilled, and journeyman-level craftsmen in the maintenance and repair of specialized equipment and systems s position has major decision authority for equipment selection and installation methods on projects, from minor renovation/repairs in a business office to major construction of new healthcare, research, and/or academic/business facilities.

Job Duties:

• Provides high-level leadership to create a successful working environment for the area maintenance employees in support of the business needs of UTMB and the departments on campus.
• Monitors the performance of personnel to achieve optimum efficiency in the maintenance of the UTMB facilities. Completes and presents staff performance appraisals.
• Supports departmental goals to increase UTMB customer and employee satisfaction.
• Aligns staff with workloads and schedules, which includes scheduled time off and maintaining an acceptable/ available workforce.
• Collaborate with other Maintenance Customer Service Managers to optimize project scheduling and prioritization between areas.
• Develops close working relationships with strategic customers and partners.
• Determines and recommends the most efficient and effective methods of making repairs.
• Provides technical expertise and leadership for the maintenance and repair of critical equipment in research, healthcare, academic, and administrative facilities at UTMB.
• Keeps current with new technology and recommends changes to operating procedures, new equipment purchases, and related upgrades to systems.
• Monitors the collection of and reviews equipment Preventive Maintenance reports and other pertinent data. Ensures that assigned Preventive Maintenance procedures are properly followed.
• Perform detailed inspections of operating equipment, personnel activities, and plant facilities as necessary. Identifies and addresses deficiencies in a timely manner.
• Provides training to troubleshoot system problems, which could require following detailed operational and maintenance procedures and/or reading system blueprints.
• Provides leadership to ensure employees comply with UTMB’s high standards of…