Program Director

The Program Director provides strategic and operational leadership for assigned programs at Family Service Center of Galveston County (FSC). This position is responsible for ensuring programs operate effectively, efficiently, and in alignment with FSC’s mission, organizational goals, contractual requirements, applicable regulations, and established standards of care. The Program Director provides oversight of program operations, staff performance, service delivery, documentation, data integrity, quality assurance, community partnerships, and program development.

This position works collaboratively with executive leadership, clinical leadership, Human Resources, Finance, Information Technology, and other departments to ensure programs meet established performance expectations and provide high-quality, client-centered services. The Program Director is responsible for monitoring program performance, identifying operational or compliance concerns, implementing corrective actions when necessary, and promoting a culture of accountability, collaboration, continuous improvement, and excellence. The ideal candidate will demonstrate strong leadership, organizational, communication, problem-solving, and program management skills, with the ability to manage multiple priorities while maintaining a strong focus on FSC’s clients, staff, and mission.

• Program Leadership & Operations
• Provide overall leadership, direction, and oversight for assigned FSC programs.
• Ensure program operations are aligned with FSC’s mission, strategic priorities, policies, procedures, and organizational goals.
• Develop and implement program goals, objectives, workflows, and operational procedures.
• Monitor program activities to ensure services are delivered consistently, effectively, and in accordance with established standards.
• Ensure programs maintain appropriate staffing, coverage, resources, and operational support.
• Monitor program effectiveness and identify opportunities to improve service delivery, efficiency, and client outcomes.
• Develop and maintain systems that promote accountability, consistency, and effective communication.
• Serve as a key resource for staff regarding program operations, expectations, policies, and procedures.
• Identify operational challenges and work collaboratively with leadership to develop timely solutions.
• Ensure program records, reports, and documentation are accurate, complete, timely, and organized.
• Program Compliance, Documentation & Reporting
• Ensure assigned programs comply with applicable federal, state, local, contractual, funding, licensing, regulatory, and FSC requirements.
• Monitor compliance with program standards, service requirements, documentation expectations, and reporting deadlines.
• Maintain awareness of changes in applicable laws, regulations, contracts, funding requirements, and professional standards.
• Communicate relevant changes and expectations to staff and leadership.
• Oversee required program reports and submissions to ensure they are accurate, complete, and timely.
• Maintain organized and auditready program records and documentation.
• Coordinate responses to funders, regulatory agencies, auditors, monitors, and other external stakeholders as applicable.
• Prepare for and participate in program reviews, audits, monitoring visits, and other compliance activities.
• Identify compliance concerns and implement corrective action plans when necessary.
• Maintain appropriate confidentiality of client, employee, financial, and program information.
• Data Management, Performance & Quality Assurance
• Establish and monitor program performance measures and Key Performance Indicators (KPIs).
• Review program data regularly to evaluate service delivery, productivity,…