Festival of lights Concessions Cashier

Concession Cashier – Moody Gardens – Galveston, TX

Location: Galveston, TX

Job Summary: The Concession Cashier is responsible for proper service in the Food and Beverage Outlets, i.e., IMAX and Discovery Pyramid.

Position Authority: The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, consistent with position guidelines.

Position Guidelines: Execute company and department policies, use sound judgment, prioritize accuracy and detail in performance.

• Maintain a Guest focus while performing duties
• Assume 100% responsibility for quality guest experience
• Welcome and greet guests within 20 seconds with a friendly, polite smile
• At the beginning of shift count the register bank and document/report any discrepancies; ensure cashier station is set up with enough guest tickets and take-out bags; clean all windows and ensure buffet labels are correctly displayed
• At closing, cashier station needs to be cleaned, organized, and restocked for the next day; separate employee checks, discounts, comp checks and void checks
• Collect all forms of credit as it pertains to payment of bills
• Collect and distribute server gratuities appropriately
• Answer phones for takeout orders; take orders carefully to avoid mistakes
• Package all to-go orders according to Moody Gardens standards in a fast, friendly, and efficient manner
• Observe customers and notify servers if a guest needs attention
• Notify manager or floor supervisor when a guest is not 100% satisfied
• Be ready and willing to assist servers, assistants or hostesses before being asked
• Thank all guests for their visit and invite them to return
• Attend all scheduled employee meetings and bring suggestions for improvement
• Perform any other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody Gardens

• No prior experience required
• Ability to obtain TABC & Food Handlers Certification prior to beginning work

• Basic math skills
• Ability to deal with large crowds and potentially upset guests
• Ability to handle a fast‑paced, often stressful environment
• Must be reliable and responsible
• Ability to exhibit maturity in the workplace and maintain a cooperative attitude

• Ability to remain on feet standing or walking for entire shift

Not Applicable

Full‑time

Management and Manufacturing

Zoos and Botanical Gardens