Customer Service Agent; PT

About Jazz Aviation LP

Jazz Aviation LP (Jazz) is Canada’s largest regional airline and Air Canada’s primary Air Canada Express operator, connecting people and communities to approximately 70 destinations across North America.

With over 4,200 dedicated professionals, Jazz fosters a workplace united by purpose and supported by programs and policies that promote safety, diversity, and wellness. Jazz is proud to be recognized for its strong commitment to people and culture, as reflected in the Company Awards and Recognition page.

Join our award‑winning team and be part of shaping the future of regional aviation!

Meet Kamaljeet, Customer Service Agent

As a Jazz Customer Service Agent, you will be part of a team professionally representing Air Canada Express. In the course of a day, you will be responsible for greeting passengers, assisting them with their check‑in and bag tagging via our web‑based computer system, as well as facilitating the boarding and deplaning of all Air Canada passengers in your station. You may be asked to lift a suitcase or push a wheelchair.

The airport can be a fast‑paced environment during the aircraft arrival and departure period; however, safety and customer service is our top priority!

• Using an airline computerized system:
  • Make reservations and assess fares.
  • Ticketing and complete daily sales reports.
  • Passenger check‑in.
  • Check, weigh the baggage, calculate any excess baggage charges and process payment.
• Make general passenger announcements.
• Liaise with external and internal customers (i.e. ramp agent, flight crew, dispatch, etc.).
• Provide outstanding customer service answering general inquiries at the airport.
• Assist passengers requiring special handling.
• Handle and resolve customer complaints.
• Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, and the safety of co‑workers and customers.
• Other related duties as assigned.

• Cargo processing.
• Handle missing baggage and damaged baggage claims.
• Jet‑way operation.
• Conduct radio communications with aircraft and record flight information.

• High school diploma or equivalent.
• If hired, must be able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
• Must obtain and maintain a Restricted Area Identification  (to be obtained upon employment).
• Minimum one (1) year of customer service experience.
• Demonstrated judgment and problem‑solving ability and effective decision‑making skills.
• Excellent interpersonal, verbal and written communications skills.
• Ability to work varying shifts, handling tight deadlines, and prioritizing multiple tasks.
• English language fluency or working knowledge is required.

Bilingualism is a requirement in some of our stations. We are proud to offer Bilingual Services at many of the airports we serve. Please indicate on your application and resume if you are bilingual in English and French.

• Previous airline experience or post‑secondary courses in travel and tourism is an asset.
• General computer experience including the ability to type and navigate the internet as well as any previous experience using an airline reservation system is an asset.

• Enjoy exclusive employee travel programs across the Air Canada network, giving you and your family access to incredible destinations.
• Secure your future with our competitive defined contribution pension plan…