ServiceNow GenAI Architect
Job in
581403, Gandhinagar, Karnataka, India
Listed on 2026-09-24
Listing for:
DataLunix
Full Time
position Listed on 2026-09-24
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software), AI Business & Operations, IT Consultant
Job Description & How to Apply Below
10+ Years
Must-Have Skills
Service Now Certified System Administrator (CSA)
Service Now Certified Implementation Specialist – ITSM (CIS-ITSM)
Service Now Certified Application Developer (CAD)
Service Now Now Assist
Service Now AI Capabilities
Generative AI
Large Language Models (LLMs)
Job Summary
We are seeking an experienced Service Now AI Architect to lead the design, architecture, and implementation of AI-powered solutions across the Service Now platform. The ideal candidate will have deep expertise in Service Now AI capabilities, Generative AI, enterprise architecture, workflow automation, and digital transformation. This role requires a strategic thinker with strong technical expertise to deliver scalable, secure, and innovative AI solutions aligned with business objectives.
Key Responsibilities
Define and drive the enterprise AI roadmap within the Service Now ecosystem.
Architect scalable, secure, and governed AI solutions aligned with business and enterprise objectives.
Design and implement AI-powered solutions across IT Service Management (ITSM), Employee Experience, Customer Service Management (CSM), and enterprise business workflows.
Lead the implementation and adoption of Service Now AI capabilities, including Now Assist, AI Agents, Predictive Intelligence, Virtual Agent, Document Intelligence, Process Mining, Automation Engine, Intelligent Search, and Generative AI Controller .
Collaborate with business stakeholders, solution architects, developers, and cross-functional teams to deliver AI-driven digital transformation initiatives.
Evaluate emerging AI technologies and recommend innovative solutions to enhance business processes and operational efficiency.
Establish AI governance, security, scalability, and best practices across the Service Now platform.
Provide technical leadership, architecture guidance, and mentoring to development teams throughout the project lifecycle.
Required
Skills & Qualifications
10+ years of experience in IT with strong expertise in the Service Now platform.
Hands-on experience designing and implementing AI-powered solutions within Service Now.
Strong knowledge of Service Now AI capabilities, including Now Assist, Predictive Intelligence, Virtual Agent, Intelligent Search, and AI Agents.
Experience with Generative AI technologies and Large Language Models (LLMs).
Understanding of AI agents, autonomous workflows, and enterprise AI solution architecture.
Familiarity with MLOps concepts and AI lifecycle management.
Strong knowledge of workflow automation, enterprise architecture, and digital transformation initiatives.
Excellent analytical, problem-solving, communication, and stakeholder management skills.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×