Assistant Center Operation Director

Paid time off, tuition reimbursement, 401(k), retirement plan.

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America’s workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

US‑GA‑Garden City

Full Time

• Assist and support the Center Operations Director with ensuring optimal level of care and customer service is delivered to all customers.
• Assist with leading and managing center support staff and overseeing daily operations of the medical facility.
• Assist with coordinating center activities, general facility management, overseeing patient flow, and supporting medical providers in delivery of patient care.
• Conduct daily interaction with colleagues and patients through hands‑on center activity including patient registration, checkout, and patient care.
• Assist in planning and preparing work schedules and assign colleagues to specific duties.
• Assist in ensuring the financial performance of the center.
• Assist in developing and maintaining new policies, procedures, and training programs for the assigned center.
• Assist with hiring, training, and evaluating center operations colleagues in consultation with Human Resources.
• Assist with hiring, training, disciplining, and terminating back‑office personnel.
• Assist in preparation and review of operational reports and schedules to ensure accuracy and efficiency.
• Assist in implementing human resource policies and procedures for center personnel.
• Assist in preparing annual budgets.
• Assist with on‑site tours and training of center personnel to present clinic services to clients to ensure achievement of established goals.
• Provide technical support and/or resources to client and center personnel.
• Assist with managing on‑site nursing services provided by center to client companies, including billing counseling and supervision of on‑site personnel.
• Administer testing by medical staff to ensure proper performance, and ensure all certifications are current and regulatory procedures are adhered.
• Assist in monitoring market‑place trends and gathering competitive information.
• Assist in coordinating and consolidating services with local vendors to obtain best prices for goods and services.
• Facilitate productivity and customer service.
• Ensure delivery of exceptional customer service by self and the center colleagues.
• Establish and maintain a warm, welcoming, and professional atmosphere for colleagues and customers.
• Maintain professional facilities to welcome patients and guests.
• Maintain excellent client and patient relations by ensuring needs and expectations are consistently met.
• Ensure that patients are treated as individuals and are attended to expeditiously and courteously.
• Lead by example – acquire a firsthand knowledge of daily center operations and participate in center floor work on a routine basis.
• Demonstrate exceptional leadership skill by ensuring that patients are treated with competence and provided with exceptional professional healthcare.
• Guide the center team in continuous improvement projects as necessary based on review of center performance metrics.
• Provide financial management and oversight in the absence of the Center Operations Director.
• Note:
  
  This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
• Duties, responsibilities, and activities may change at any time with or without notice.

• Some college courses in Business Administration, Healthcare Administration, or related field.
• Bachelor’s degree in Business Administration, Healthcare Administration, or related field or equivalent directly related work experience preferred.
• If no undergraduate degree, a 1:1 ratio of one year of college to one year of directly related work experience applies.

Job‑Related Experience

• At least one year of direct management…