Office Assistant - NYU Langone Ambulatory Care - Multispecialty - Garden

NYU Langone Hospital—Long Island is a 591‑bed university‑affiliated medical center that offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values.

We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Learn more about NYU Langone Hospital—Long Island, and interact with us on Linked In, Glassdoor, Indeed, Facebook, Twitter, You Tube and Instagram.

We have an exciting opportunity to join our team as an Office Assistant – Multispecialty – Garden City. In this role, the successful candidate is responsible for providing basic front‑desk support for clinical intake operations and may be responsible for pre‑authorizations and certifications with the exception of surgical procedures.

• Perform other duties as assigned.
• Provide reception assistance (e.g., greet patients, answer calls, direct requests for assistance to the appropriate individual). Screen telephone callers in a pleasant and professional manner; handle calls, take messages or direct callers to the appropriate person or area; schedule routine appointments and follow‑ups for visits and procedures that do not require or have already been pre‑authorized; refer all inquiries regarding pre‑authorizations/certifications to the appropriate person;
  
  collect and complete any patient‑related documents; assist patients in enrolling in Patient Secure if necessary; daily confirm patient appointments and maintain notations in the system; maintain schedule to avoid gaps.
• Handle patient check‑in and check‑out: gather patient demographic data and materials, obtain insurance information, verify eligibility electronically, capture patient photograph, and guide patients to use Patient Secure; update demographic info on subsequent visits; collect and obtain signatures on HIPAA, MSPQ, ABN, etc.; follow up with patients, representatives, physicians, or offices to gather missing data and materials; refer to senior staff when needed.
• Collect copays and any other balances owed to the institution; scan necessary documents (insurance cards, lab requisitions, etc.) into the intake system; monitor intake work queue for timely completion.
• May be responsible for pre‑authorizations and certifications (excluding surgical procedures). Ensure appropriate procedure and diagnosis coding is used in the pre‑certification and verification process, and question physicians when appropriate to ensure accuracy and completeness.
• Assist patients with insurance coverage questions; refer patients who need counsel on financial matters to the appropriate business office contact based on established criteria.
• Maintain professional relationships with physicians, nurses, and office and clinical staff; type routine material such as forms and letters, envelopes, etc. accurately and neatly.
• Answer patient questions to ensure understanding and satisfaction, or refer them to senior staff; maintain confidentiality on privileged matters.
• Maintain and receive files for the area; keep files organized and up‑to‑date; complete filing in accordance with departmental procedures; sort and distribute documents and forms; log materials with time and data when applicable; process incoming and outgoing documents; complete forms neatly; secure appropriate signatures and forward documents to the correct destination; maintain copies; fax documents as per procedure; keep supplies and cleanliness of space;
  
  restock supplies as needed; notify supervisor of shortages.
• May assist, provide guidance, and/or train staff with completing intake‑related duties.

High school diploma or equivalent; excellent organizational, interpersonal, verbal, and written communication skills; strong customer service skills; ability to complete multiple tasks efficiently…