Commercial Account Manager C065 TML Commercial Services

Reports To: Sales Manager or General Manager.
Status: Full-time, Regular position.
Category: Sales.
Location Name: TML Commercial Services.
Location Address: 120 E 40th St, Garden City, , 83714.

The Commercial Account Manager (CAM) will sell products and services by interacting with commercial business customers and developing new relationships. The CAM will work to develop long‑term relationships with customers via commercial maintenance contracts and position the company to help the customer with their HVAC needs.

• Utilize effective sales techniques, including networking and cold calling, to develop new accounts for commercial maintenance, service, retrofit and replacement business.
• Actively manage and maintain relationships with strategic commercial customers and support ongoing relationships.
• Ensure customers receive consistent service delivery at all locations.
• Use the assessment tool and other relevant systems to prepare proposals for commercial customers, explaining technical information in an easy‑to‑understand manner.
• Prepare and present service contracts for new customers and update renewal contracts for existing customers.
• Enter new customer data and other sales data into the contact database.
• Prepare weekly reports of contracts sold, details of business transactions, and customers contacted.
• Inspect premises with owners to determine installation or service requirements.
• Present bids to customers and explain credit terms and cost factors, emphasizing quality, performance, and service.
• Coordinate transition from new commercial installation customers to ongoing maintenance/service customers by meeting with owners and preparing proposals.
• Contact owners periodically to advise of progress and resolve service problems.
• Obtain information on building specifications from property owners and construction agents and submit to the commercial sales/estimating department.
• Generate leads for prospective customers from newspapers, business directories, industry ads, trade shows, websites and other sources.
• Develop and maintain relationships with purchasing contacts.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Bachelor's degree or equivalent experience required.
• Proven sales experience with emphasis on B2B selling, cold calling, and generating sales from networking and lead generation.
• Knowledge of commercial service sales concepts, practices, and procedures.
• Excellent verbal and written communication skills and strong relationship‑management ability.
• Ability to build long‑term relationships with customers.
• Ability to work cooperatively with technical, administrative and support staff.
• Proficient with Microsoft Office, contact management software and databases.
• Good organizational skills and ability to manage multiple priorities simultaneously.
• Knowledge of the commercial HVAC industry preferred.
• Self‑starter with a desire to learn and grow the business.
• Willingness to work occasional overtime and weekend hours as required.
• Must meet minimum background check criteria.

• Competitive pay, including incentive opportunities for many positions.
• RRSP Plan with company matching contributions.
• Life insurance with options for family.
• Short‑term and long‑term disability insurance.
• World‑class training opportunities through the Expert University Learning Management System.

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process.

To request an accommodation, please email talenta