Pharmacy Operations Manager

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• Accountable for performing day‑to‑day non‑clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience and serving as a full‑time certified pharmacy technician.
• Operate pharmacy systems to obtain patient and drug information, process prescriptions, and supervise pharmacy technicians and cashiers under the guidance of a pharmacist.
• Responsible for the selection, scheduling, and development of pharmacy technician personnel; lead training, coaching, and performance management, including discipline and termination decisions.

• Engage customers and patients by greeting them, offering assistance, resolving complaints, and responding to non‑clinical questions to ensure a positive experience.
• Develop strong relationships by anticipating needs and proactively offering services to enhance the customer experience.

• Assist pharmacists with patient care activities such as registration, data entry, medication preparation, and health service offerings within legal scope.
• Delegate, direct, and assign non‑clinical work; ensure tasks are completed on time and maintain workflow efficiency.
• Prepare and file regulatory and company required reports.
• Manage core workflow, coordinate schedules, recommend hour allocations, maintain cleanliness, and ensure supplies are stocked.
• Oversee inventory preparation and record‑keeping, ensuring compliance with policies and Good Faith Dispensing requirements.
• Maintain asset protection techniques, support diversion monitoring, and handle prescription error communication.
• Process insurance claims, follow up with insurers, and participate in audits.
• Analyze operational quality, financials, and customer service; coordinate community outreach and partnerships.

• Lead technician performance management, including discipline, suspension, termination, and accountability for attendance.
• Hire, onboard, train, and schedule technicians; ensure timely training completion.
• Identify knowledge gaps, provide hands‑on training or learning modules.
• Verify licensure and certification compliance, using Walgreens systems as needed.
• Ensure recruitment, record retention, and training procedures comply with policy and law.

• Maintain PTCB certification and required state certifications.
• Enhance current knowledge and skills related to pharmacy and healthcare.
• Obtain necessary certifications, education credits, and training modules as required.
• Seek professional development through performance monitoring, feedback, and mentorship.

• Communicate with the pharmacy team and support center as needed.
• Participate in key store/pharmacy meetings, including briefings and weekly check‑ins.

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of pharmacy technician experience in a retail or hospital setting.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain an active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations).

• Previous people management or leadership experience.
• Previous work experience at Walgreens with an Exceeding Expectation on last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

This information is being provided to promote pay transparency and equal employment opportunities  current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

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