Sales Order Administrator

Sales Order Administrator 1

Safran Cabin, Customer services and support, Garden Grove, California, Permanent, Full-time, High School Diploma/GED, More than 3 years, Employees/Staff, English Fluent, $18.32 - $28.78 Hourly.

Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip. Join our first-class team to reinvent in-flight experience. In the role of Sales Order Administrator 1, you'll play a pivotal part on our Customer Service team. The AOG Sales Order Administrator is responsible for processing internal and external customer purchase orders. The AOG Sales Order Administrator coordinates day to day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the Customer.

They will update changes of order dates and ensure adherence with contractual obligations. The AOG Sales Order Administrator is accountable to performance KPIs used to monitor department performance. Additional responsibility includes escalation of customer issues to the Manager as needed.

• Ensure sales orders are processed accurately and entered within a timely manner using company ERP system
• Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly
• Validate entered order information by checking against customer purchase orders
• Maintain a PO entry tracker to provide visibility to the Contracts and Accounting teams
• Review aging report weekly, provide updates to the Accounts Receivable department regarding past dues accounts
• Make sure AOG orders shipped out in time.
• Manage incoming emails and follow up closely with customers
• Coordinate with internal teams and department to expedite orders
• Work for RMA and claims
• Other job duties as determined based on level of administrator

Qualifications:

Education:

High school diploma required;
Bachelor's degree preferred

Experience:

2-3 years of data entry experience
Computer:
Proficient in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.
Other

Skills:

High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Order entry and detail-oriented and works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines.

Basic Accounting knowledge. Ability to work productively and independently.
Working condition required:
Willing to work in flexible schedules including weekends and holidays

• Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services and more!
• Management roles may be eligible for a bonus in accordance with the terms of the applicable incentive plan.(Bonus eligible positions only)

At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

7330 Lincoln Way CA 92841, Garden Grove, California, United States