Sales Order Administrator - SAFRAN CABIN INC.

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Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.

Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Cabin conçoit, certifie, et fabrique les intérieurs de cabines complets, les systèmes et les equipements les plus innovants du secteur pour offrir à ses clients du monde entier une image de marque distinctive et une expérience passagers sûre et confortable.

Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip. Join our first-class team to reinvent in-flight experience. In the role of Sales Order Administrator 1, you'll play a pivotal part on our Customer Service team. The AOG Sales Order Administrator is responsible for processing internal and external customer purchase orders.

• The AOG Sales Order Administrator coordinates day to day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the Customer.
• They will update changes of order dates and ensure adherence with contractual obligations.
• The AOG Sales Order Administrator is accountable to performance KPIs used to monitor department performance.
• Additional responsibility includes escalation of customer issues to the Manager as needed.
• Ensure sales orders are processed accurately and entered within a timely manner using company ERP system.
• Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly.
• Validate entered order information by checking against customer purchase orders.
• Maintain a PO entry tracker to provide visibility to the Contracts and Accounting teams.
• Review aging report weekly, provide updates to the Accounts Receivable department regarding past dues accounts.
• Make sure AOG orders shipped out in time.
• Manage incoming emails and follow up closely with customers.
• Coordinate with internal teams and department to expedite orders.
• Work for RMA and claims.
• Other job duties as determined based on level of administrator.

• Education:
  
  High school diploma required;
  Bachelor's degree preferred.
• Experience:
  
  2-3 years of data entry experience.
• Computer:
  Proficient in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.
• Other
  
  Skills:
  
  High attention to detail with a demonstrated ability to meet deadlines.
• Excellent problem solving and organizational skills.
• Order entry and detail-oriented and works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment.
• Exceptional verbal and written communication skills.
• Ability to manage multiple priorities and work cross-functionally.
• Strong prioritizing and multi-tasking skills to work within tight deadlines.
• Basic Accounting knowledge.
• Ability to work productively and independently.

• Working condition required:
  Willing to work in flexible schedules including weekends and holidays.
• Location:
  
  Garden Grove, CA.

Mid-Senior level

Full-time

Other

Staffing and Recruiting