Customer Service Coordinator

We are seeking a Customer Service Coordinator for a direct hire opportunity in Garden Grove, CA, supporting an off‑road automotive brand in a customer care and account management capacity. This role is ideal for a dependable, detail‑oriented professional with customer service, order processing, account support, or administrative experience who is looking for a stable, long‑term career path.

• Process fully cast and custom cast sales orders submitted by sales representatives, including website orders.
• Process customer payments, coordinate shipments, and arrange logistics through Fed Ex and LTL carriers.
• Manage warranty claim activity, including call tags, Fed Ex claims, and follow‑up with sales representatives.
• Monitor customer accounts, run weekly account statements, and help ensure payments remain current.
• Set up new dealer accounts, verify resale certificates, and support compliance with state nexus requirements.
• Maintain accurate customer and account information in company systems while providing responsive service to customers, sales teams, and internal staff.

• Pay: $25 per hour.
• Job Type: Direct hire.
• Location:
  
  Garden Grove, CA.
• Schedule:
  
  Monday through Friday, 8:00 AM to 4:30 PM.
• Lunch: 30‑minute lunch break beginning at noon.
• Sick Time: 40 hours of accrued sick time during the first year of employment.
• PTO: 1 week of PTO after the first year.
• PTO: 2 weeks of PTO after the second year.
• Medical Insurance: 70% employer contribution toward employee medical coverage.
• Additional Coverage:
  Dental, vision, and chiropractic coverage available.
• Life Insurance:
  Employer‑paid $10,000 life insurance policy.

• Process customer, dealer, and website orders accurately and efficiently.
• Coordinate payments, shipping, logistics, warranty claims, and account updates.
• Support day‑to‑day account management activity and maintain strong customer relationships.
• Work closely with a remote supervisor using Zoom and other digital communication tools.

- 1 to 2 years of experience in customer service, account management, order processing, administrative support, or a related role.

- Strong verbal and written communication skills.

- Excellent organizational skills with strong attention to detail and accuracy.

- Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.

- Strong computer skills with the ability to learn company systems and processes quickly.

- Professional, dependable, customer‑focused, and committed to long‑term career growth.

- Ability to follow direction, take initiative, and collaborate effectively with internal teams and sales representatives.

• Experience with shipping coordination, logistics, Fed Ex, or LTL carrier processes.
• Experience processing warranty claims, call tags, or shipping claims.
• Experience supporting dealer accounts, resale certificate verification, or account setup.
• Automotive, aftermarket, off‑road, manufacturing, or parts industry experience.

The Know Your Rights poster is available here: https://(Use the "Apply for this Job" box below). Your Rights
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The pay transparency policy is available here: https://.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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