Assistant Manager - Shroud of Turin

The Shroud of Turin:
An Immersive Experience

JOB CLASSIFICATION:
Exempt

DEPARTMENT/PROGRAM:
Resurrection! Center at Christ Cathedral

REPORTS TO:

Manager

SCHEDULE:

Full-time (salary) including nights and weekends

PAY RANGE: $71,000 - $75,000

Based on experience, education and qualifications.

The Assistant Manager supports the success of The Shroud of Turin:
An Immersive Experience by ensuring that daily operations run smoothly and that all guest-facing staff are equipped to serve with excellence. This role combines supervision, organization, and hospitality - overseeing staff scheduling, training delivery, and frontline direction. The Assistant Manager also helps manage Eventbrite operations to ensure a seamless arrival experience for guests. With a strong focus on team coordination and guest satisfaction, this role plays a key part in fostering an environment that is prayerful, educational, and welcoming for all who visit.

• Staff Training & Development:
  Deliver training, coaching, performance evaluation, and ongoing support to Hosts and Docents, ensuring they feel confident and prepared in their roles.
• Scheduling & Coordination:
  Create and maintain staff schedules that balance coverage needs with employee availability.
• Supervision & Leadership:
  Support the frontline team during operating hours, helping guide staff performance and resolve issues as they arise.
• Guest Experience Oversight:
  Ensure a welcoming and reverent atmosphere by monitoring guest flow and assisting staff in maintaining positive interactions.
• Eventbrite Management:
  Maintain Eventbrite event pages, ticketing settings, guest check-in tools, and troubleshoot ticketing concerns.
• Communication & Alignment:
  Serve as a point of contact between staff and the management team, sharing feedback and ensuring clarity around expectations and updates.
• Operations Support:
  Assist with implementing opening and closing procedures, ensuring the museum space is consistently prepared for guests.
• Problem Solving:
  Respond to unexpected situations with calm leadership, adapting operations as needed to support a smooth experience.
• Documentation & Reporting:
  Track staffing, attendance, and operational notes to support continuous improvement.
• Mission-Driven Representation:
  Support the mission of the Shroud of Turin:
  An Immersive Experience and ensure consistency among staff.
• Perform other duties as assigned.

• Strong communication and relationship-building skills, with the ability to lead and support a diverse team.
• Ability to balance multiple priorities, stay organized, and maintain professionalism in a fast-paced environment.
• Comfort with technology systems such as Eventbrite, Microsoft Office, and iOS devices, with a willingness to learn additional tools.
• Demonstrated dependability, initiative, and sound judgment.
• Comfort speaking to groups, directing staff, and resolving guest concerns when needed.
• Ability to stand, walk, and move throughout the museum space for extended periods.
• Commitment to the mission and values of the Catholic Church and the spiritual nature of the Shroud Experience.

• Demonstrated successful experience in staff leadership, supervision, scheduling, or operations (museum, hospitality, ministry, education, or customer-service settings).
• Proficiency with event management or ticketing systems (Eventbrite experience especially valued).

• To perform duties of the job, the employee must be on a regular basis required to stand, sit, talk, hear/listen, reach, stoop, kneel and operate a computer, keyboard and other museum equipment.

Typical

Working Conditions:

Multiple hours on feet, moderate noise levels, temperature controlled.

Equipment Used: Basic computer equipment, keyboard, mouse, telephone.

Essential Physical Tasks: Verbal communication, movement around museum, remain stationary, reach, and occasionally carry materials as needed weighing up to 30 lbs.