Field Service Technician

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Field Service Technician

Information Technology

IT Support Manager (Matt Angel)

Non-Exempt, Full-Time

40 hours weekly

$33.65 - $36.10 hourly

Our Lady Queen of Angels, St. Joachim, St. Cecilia

Provide IT support for three schools, ensuring timely response and resolution of service tickets in line with service level agreements. Escalate complex issues as needed. Flexibility in scheduling is required.

• Serve as the main contact for IT requests (phone, email, online)
• Diagnose and repair hardware/software issues
• Ensure ticket resolution meets SLA requirements; elevate when necessary
• Coordinate with helpdesk, network services, and other IT staff for escalations
• Maintain confidentiality of organizational information
• Take ownership of assigned tasks and seek opportunities to add value
• Perform additional duties as assigned
• Maintain up–to–date knowledge through ongoing education and professional development

• Strong problem‑solving and analytical skills
• Ability to multitask and work both independently and collaboratively
• Experience documenting policies and procedures
• Experience in managed service provider (MSP) environments preferred
• Minimum 5 years of relevant experience and education

• Regularly lift and carry up to 10 pounds
• Occasionally lift and carry up to 40 pounds

• Desktops, laptops, and mobile devices (Dell, Apple, Google)
• Multi‑function printers, time clocks (ADP), security camera applications
• Active Directory/Entra AD, Google Suite/Classroom, Windows OS, Exchange M365, Microsoft Office Suite
• Ticketing systems (Auto Task or similar)
• iOS and Android devices, video conferencing tools (Teams, Zoom, Go To Meeting )
• Antivirus/antimalware software, Cisco VPN, networking fundamentals, RMM tools (Datto)
• Classroom filtering tools (Light Speed, Go Guardian)

• Primary contact for telephone, email, and online requests and issues.
• Responsible for basic diagnosis and repair of hardware/software issues.
• Ensure ticket resolution meets the SLA by resolving or escalating requests.
• Assist in coordinating escalations with helpdesk, network services, system administration, and other IT staff.
• Protect organizational value by keeping information confidential.
• Accomplish organization goals by accepting ownership of tasks and requests; exploring opportunities to add value.
• Perform other duties as assigned.
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

Mid‑Senior level

Full‑time

Engineering and Information Technology

Religious Institutions