Technology Support Associate

We are an industry-leading Managed Service Provider (MSP) delivering comprehensive IT services for businesses. In simple terms, we act as the Technology Department for our clients, handling and supporting the technology they rely on each day.

Twintel is a fast-paced technology company with a highly motivated team of IT professionals. Our collaborative environment provides an excellent opportunity to learn, build practical experience, and develop a long-term career in Information Technology. Twintel has achieved industry recognition in the following areas:

• Certified Great Place to Work company
• MSP 501:
  Top Managed Services Providers Worldwide
• Forbes Technology Council Members
• INC 5000 recipients four years in a row
• SOC 2 Type 2 Compliant

The Technology Support Associate is a developmental member of the service delivery team who assists with customer support, device preparation, inventory coordination, documentation, onsite activities, and assigned technical tasks. This position is designed for someone beginning a career in Information Technology, and prior professional IT or Managed Service Provider experience is not required.

The ideal candidate brings a strong customer-service mindset, curiosity, dependability, attention to detail, and a willingness to learn. Training, documentation, technical tools, and guidance will be provided to help the employee gain practical experience and develop the skills needed to advance into a Technology Specialist I position.

The Technology Support Associate will begin with structured, repeatable responsibilities and gradually take on greater technical responsibility as knowledge and confidence develop. The employee may observe, assist with, or perform service desk, onsite, project, infrastructure, and escalation work when appropriately trained, equipped, and guided by an experienced technician.

Success in this position requires professionalism, reliability, accurate documentation, safe work practices, and a willingness to ask questions whenever instructions, risks, or responsibilities are unclear. TWINTEL Solutions, Inc. offers a stable, rewarding, and growth-oriented environment with opportunities to build technical skills and advance within the Information Technology field.

Hours:

M - F: 8:00am to 5:00pm

Hourly Wage: $24.00

Job Type: Full-Time, Non-Exempt

Medical Benefits:
Employer-contributed medical and dental coverage plans available

Vacation:
Paid holidays and paid time off

Retirement Plan: 401(k) matching

Other Benefits:
Mobile phone stipend available

Job Location:

In-Person

• Answer inbound support calls and communicate professionally with customers
• Create and update service requests with accurate customer, device, issue, and contact information
• Gather information using established questions, checklists, and documentation
• Perform basic troubleshooting using approved procedures and guidance
• Resolve trained and documented requests within assigned access and demonstrated knowledge
• Assist experienced technicians with more advanced service requests and guided troubleshooting
• Document actions taken, results, customer communication, time worked, and next steps
• Escalate issues promptly when additional access, guidance, or technical knowledge is required
• Monitor assigned tickets and scheduled tasks to support timely completion
• Travel to customer locations for assigned onsite troubleshooting, deliveries, installations, and equipment replacement
• Prepare workstations, laptops, mobile devices, printers, and peripherals for deployment
• Follow established checklists for imaging, software installation, updates, configuration, and deployment
• Record serial numbers, asset information, configurations, and deployment details accurately
• Assist…