Front Desk Manager

Overview

Join to apply for the Front Desk Manager role at Gold's Gym SoCal Group
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This role requires the ability to move and lift up to 25 lbs, standing or walking for extended periods, and maintaining a professional demeanor and appearance in a clean uniform.

• Manage Operations team to ensure policies and procedures are followed at all times
• Hire, train and supervise operations team members for the front desk, Kids Club and Housekeeping Associates
• Serve as liaison with Corporate Customer Care Department, assisting the General Manager with member and/or operational issues
• Responsible for cash deposits with GM sign-off and ensuring daily deposits are made on time
• Coordinate with cleaning team to maintain proper cleanliness levels, including daily management of cleaning checklists
• Work with the GM to manage/process cancellations following procedures to retain members
• Assist the GM with Medallia to ensure all member concerns are addressed promptly
• Assist the GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time
• Enforce club rules, policies and the proper execution of all procedures
• Keep the club fully staffed through review of applications, interviewing and making hiring recommendations to the General Manager
• Manage membership questions, concerns, and inquiries for the facility; train staff to be the face of the club by providing hospitality to all members and guests
• Lead by example and conduct weekly meetings with direct reports to review performance and provide direction, inspiration, and guidance toward achieving individual and club goals

• Ability to use sound business judgment and have strong analytical skills
• Ability to effectively communicate with constituents
• Effective listening, delegation and follow-up skills
• Effective planning and organization skills
• Demonstrates ability to create a positive environment and openness for self-development
• Ability to identify and use resources to improve overall operations
• Strong leadership qualities with excellent motivational, communication, and team-building skills
• College degree preferred
• Current CPR Certification is required

This role requires the ability to move and lift up to 25 lbs. Standing or walking for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required.

Compensation: $19.00 - $21.00 per hour

Gold’s Gym SoCal and all its affiliated clubs are an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike.