Operations Manager

Operations Manager - EōS Fitness

Join us to apply for the Operations Manager role at EōS Fitness.

EōS Fitness is bold, upbeat, and motivating. Our core purpose is to create loyal, lifelong fans and exercise practitioners, supported by values such as Taking Personal Responsibility, Optimism & Fun, Learning & Growth, Team Play, and Winning Hard.

Reporting to the District Operations Manager, the Operations Manager oversees the Service team, ensuring operational excellence across the gym. Responsibilities include customer service, revenue monitoring, retail and member fee compliance, facility inspections, and collaboration with Sales, Fitness, Facilities, and Marketing teams.

• Passionate about creating an elevated member experience through a friendly and approachable manner.
• Hiring, training, scheduling, and supervising staff members including kids club, front desk, and janitorial staff.
• Effectively communicate goals, expectations, and procedures to staff.
• Provide constructive feedback on staff performance.
• Ensure high-quality customer service by addressing member concerns or complaints.
• Ensure compliance with health and safety regulations, maintaining certifications and protocols.
• Supervise maintenance and cleanliness of facility.
• Partner with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• Communicate calmly and clearly during emergencies or unexpected disruptions to staff and members.

• 2-3 years of operations management experience.
• Strong communication skills, both verbally and in writing.
• 3-4 years of customer service experience.
• Prior experience or interest in the fitness industry (plus).
• Excellent relationship building and influencing skills with people at all levels.
• Strong detail orientation, systematic problem solving, and good time management.
• Excellent MS Office skills.
• Alignment with our Core Values.

• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• Knowledge of all current company policies and SOPs.
• Ability to work in a gym setting, moving about club floors and rooms.
• Ability to access and operate company computer systems for documents, data entry, and reports.
• Ability to bend routinely and lift more than 40 lbs.

$70,304—$83,000 USD

• Highly energetic and collaborative team.
• Management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted Personal Training and merchandise.
• Employee referral program.
• Daily Pay offered — access funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group Health, dental, vision, Supplemental Life, Employee Assistant Program and Pet Insurance.
• 401(k) plus company matching.
• Personal education growth options with Sophia Learning.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

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