Administrative Assistant & Customer Support Cl

• Assist purchasing with following up on orders as needed and maintains filing system for purchase orders
• Record entries on purchase requisitions quotes and purchasing option submissions
• Support purchasing as needed
• Customer Support
  • Maintain backlog for Qual/Group B/LCT status with test facility in New Jersey on a weekly basis
  • Ensures inventory updates for prompt reporting
  • Respond to customers request for status as instructed
  • Provide tracking number after the shipment
  • Prepare weekly status report and provide to internal and external customers
  • Prepare weekly backlog and sales order report for management
  • Perform customer survey, review feedback and complaint for management
  • File documents – scanning
  • Other duties as needed
• Answer general phone inquiries using a professional and courteous manner; direct phone inquiries to the appropriate staff members
• Reply to general information requests from visitors and callers
• Greet customers/suppliers/employees/visitors to the organization in a professional and friendly manner; alert employees being visited; issue visitor passes and obtain necessary documentation to comply with ITAR, AS9100, and ISO
  9000 regulations
• Printing of employee and visitor badges
• Other duties as needed

• High School Diploma, 3 years Office Administrative/Accounting experience and 2 years work experience in customer service
• Must be proficient in the use of office equipment including computer, voice messaging systems, fax/scanner/copier, proficient in Microsoft Word/Excel/Outlook, Visual ERP System
• Front Desk/switchboard experience is a plus
• Must be customer service focused
• Proficiency with Magnetika MFG documents
• Excellent communication skills, both written and oral
• Ability to effectively interact across all levels of the organization
• Ability to work effectively in a team environment
• Ability to maintain professional appearance and behavior
• Must possess a strong work ethic – continuous learning, strong willingness an agility to learn new tasks, systems and operational procedures quickly.
• Must have strong calculation and analytical skills to ensure accuracy in data tracking & reporting.
• Must have consistent, reliable attendance

This position may occasionally be required to lift, push and pull up to 15 pounds. Must be able to remain in a stationary position 50%. Position needs to occasionally move about inside and throughout production plant. The person in this position frequently communicates with staff and management who have inquiries; therefore, he/she must be able to exchange accurate information in these situations.

He/she will require the ability to read materials including safety policies and procedures. Must have the ability to learn technical material regarding industry for quality and production process analysis when required. Reasonable accommodations will be made for disabled professionals. Must be able to document details by writing. (Ability to handle repetitive functions).

None

This position is in contact with manufacturing personnel, quality assurance, purchasing, facilities and equipment maintenance, sales, finance, human resources and other administrative personnel.

Must be able to perform this job safely without endangering the health or safety of self or others. Must be able to read safety manuals and implement safety procedures. Must wear non-slip shoes while performing duties on the manufacturing areas.

Works throughout the premises as needed. Work environment may have noise levels ranging from medium to quiet. The environment for this position varies from clean, climate-controlled offices to manufacturing and warehouse areas.

This job description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive or to represent specific duties of any one incumbent. The knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training. The company reserves the rights to modify, supplement, delete, or augment the duties and responsibilities specified in the position description, in the company’s sole and absolute discretion.

Duties other than those expressly specified may be assigned from time to time.