Customs Brokerage Specialist Job Gardena area,California USA,Entertainment & Gaming

To provide customers with the highest quality service by ensuring consistent customer service and resolution, facilitating the timely release and/or inbound or outbound movement of freight/cargo.

Responsibilities:

Provide impeccable customer service.

Prepare, analyze, and submit documentation to appropriate parties (U.S. Customs, agents, clients) in accordance with all applicable laws and regulations relating to customs.

Anticipate, identify, and resolve problems that could delay the timely release or movement of freight.

Maintain relationships with brokers, T&B, and other service providers to ensure service requirements are met or exceeded.

Resolve banking and letter of credit issues.

Advise customers on payment terms and obtain payment on delinquent accounts.

Complete accounting adjustments and resolve billing issues.

Input and correct data in computer systems accurately.

Perform root cause analysis as directed.

Coordinate post-entry activities and manage entry verification processes.

Access external client systems as needed.

Communicate with business partners via written, phone, or email.

Produce operational trend reports and keep partners informed of exception processes.

Respond to pre-alerts as per SOP.

Maintain knowledge of Fed Ex products and services.

Interact with customers, staff, and management at all levels.

Support account management activities and perform entry reconciliation.

Develop strong relationships with customer personnel.

Facilitate entry processing and exception resolution pre and post-arrival.

Perform other duties as assigned.

Qualifications:

HS Diploma or GED required.
12 months of brokerage, transportation, or customer service experience required.
Proficiency in MS Office, Outlook, and office equipment.
Excellent communication, organizational, interpersonal, and problem-solving skills.
Ability to handle high volume and time-sensitive work independently.
Detail-oriented with knowledge of HTS classification, harmonized tariff system, and U.S. Customs regulations.

Additional Details:

Shift: Mon - Fri 8:00 AM - 5:00 PM.

Location:

Gardena, California (onsite role).

Pay:
Starting at $20.00/hr, dependent on experience.

Fed Ex Logistics offers freight forwarding and customs brokerage services globally. We are an Equal Opportunity Employer including Vets/Disability. We consider qualified applicants with criminal histories in accordance with local laws. We do not consider wage history for employment decisions.

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