Customs Brokerage Coordinator - S3

Customs Brokerage Coordinator - S3

Fed Ex Logistics

Join to apply for the Customs Brokerage Coordinator - S3 role at Fed Ex Logistics.

Location:

17210 S Main St., Gardena, CA 90248, CA.

Work hours:

Monday – Friday, 10:00 PM – 6:30 AM PST.

• Provide impeccable customer service.
• Prepare, analyze, and submit documentation to U.S. Customs, agents, and clients in accordance with all applicable laws and regulations.
• Anticipate, identify, and resolve problems that could delay release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure customer service requirements are met.
• Resolve banking and letter of credit issues, advise customers on payment terms, and obtain payment on delinquent accounts.
• Resolve billing issues and coordinate post‑entry activity on customers’ behalf.
• Perform accurate data input and corrections into computer files.
• Conduct route‑cause analysis as directed by the Account Administrator.
• Manage the entry verification process and coordinate post‑entry activities on customers’ behalf.
• Access clients’ external systems as necessary.
• Correspond with business partners via written, phone, or e‑mail.
• Produce operational trend reports and keep partners apprised of the exception process.
• Respond to pre‑alerts per customer SOP.
• Maintain general knowledge of Fed Ex products and services.
• Interact with customers, internal staff, and management of all levels.
• Develop and maintain strong relationships with customer front‑line personnel.
• Facilitate entry processing and handle pre‑arrival and post‑arrival exception resolution.

• High School Diploma or GED required.
• 6 months of brokerage or transportation experience and/or customer service experience preferred.
• Proficient with MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner).
• Excellent verbal and written communication, organizational, interpersonal, and problem‑solving skills.
• Ability to handle high volume, time‑sensitive work independently with minimum supervision.
• Detail oriented, knowledgeable in HTS classification, familiar with the harmonized tariff system, and knowledgeable of U.S. Customs regulations and other relevant federal regulations.
• Paid training provided.

• Previous experience providing customer service, documenting customs paperwork, and resolving freight release issues.
• Experience with banking & credit problems and billing resolution.

$17.86 – $28.28 USD hourly. Compensation varies with experience, location, level.

Fed Ex Logistics is an Equal Opportunity Employer including veterans and persons with disabilities.

We comply with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and other applicable laws.