IT Infrastructure Director

Overview

Faraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world’s best talent to realize exciting new possibilities in mobility. We’re producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We’re not just seeking to change how our cars work – we’re seeking to change the way we drive. At FF, we’re creating something new, something connected, and something with a true global impact.

The IT Infrastructure Director will oversee the organization's IT infrastructure and lead the IT Support team, ensuring seamless technical support and system operations. This role involves building and maintaining the hardware and software systems, troubleshooting issues, storage, virtualization and managing a team to provide timely IT assistance to all employees. The team ensures that the underlying technology foundation is secure, reliable, and scalable to meet the needs of company IT operations.

IT Administration:

• Infrastructure Management:
  Maintain servers, networks, and systems to ensure optimal performance.
• Troubleshooting:
  Resolve hardware and software issues efficiently.
• IT Security:
  Monitor system security, ensuring data integrity and protecting against threats.
• Backup and Recovery:
  Regularly backup systems and data, ensuring recovery when needed.
• IT Support:
  Provide technical support and respond to IT-related inquiries.
• Install, configure, and troubleshoot operating systems and software applications
• Help define and refine security stack and security tool, policies, procedures and framework
• Set up and maintain computer networks, including LAN and VPN connections
• Provide technical support to stakeholders for software and network-related issues
• Secure desktop, network and server environments
• Monitor network performance and ensure system availability and reliability
• Collaborate with team members to resolve complex technical issues
• Maintain accurate documentation of IT support activities
• Assist in the procurement and setting up of new IT equipment

Helpdesk Management:

• Develop and maintain IT service desk guidelines, metrics, and KPIs.
• Manage incident and request handling.
• Report on service trends and customer feedback to leadership.
• Triage, track, and tackle escalated help desk tickets like a pro
• Partner on network activities and rollouts across the organization
• Maintain and enforce a ticketing system for requested work for oneself as well as team members. Handle escalated help desk requests and ensure timely resolutions
• Provides timely triage of technology issues that are owned by IT.
• Document IT systems, procedures, and processes
• Conduct training for staff on tools and technology usage
• Partner with the Cybersecurityteam to maintain compliance and awareness
• Support hardware, software, and network troubleshooting (Mac, Windows, Linux)
• Maintain IT inventory and ensure systems are up to date and secure
• Oversee and support the maintenance of servers, workstations, enterprise equipment, other endpoints, and networking infrastructure
• Oversee system upgrades, software rollouts, and routine maintenance
• Assist with new deployments / decommissions of Enterprise IT applications.
• Manage and guide the helpdesk team to ensure timely resolution of support tickets.
• Maintain high customer service standards and address any service concerns.
• Track and analyze helpdesk metrics to improve efficiency.
• Handle complex issues and escalate as necessary.

• Bachelor’s degree in computer science or related field
• 15+ years in IT administration, system and user support, with at least 2 years in a leadership role.
• Proven experience to manage and leading small support.
• Solid understanding of networking fundamentals (routing, switching, firewalls).
• Strong knowledge of:
  Microsoft 365, Google Workspace, JAMF, Intune, Active Directory, scripting (Python, Java, Power Shell), Mac, Windows, and Linux environments
• Experience managing ticketing systems and issue tracking
• Solid understanding of hardware, networking, operating systems, and common business applications
• Strong troubleshooting and interpersonal skill
• Proficiency in Windows Server…