IT Helpdesk
Job in
Gardena, Los Angeles County, California, 90248, USA
Listing for:
Hustler Casino
Full Time
position
Listed on 2026-01-05
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 25 - 29 USD Hourly
USD
25.00
29.00
HOUR
Job Description & How to Apply Below
Overview
Job Title:
IT Helpdesk Technician
Location:
Gardena, CA
ONSITE with no possibility of remote or hybrid.
Wage: $25-29 per hour
Are you a tech enthusiast with a passion for providing exceptional IT support? Join our well-established company in Gardena, CA, and become an integral part of our IT Helpdesk team. We are a leading player in the entertainment industry, specializing in adult content. You will play a vital role in ensuring our technology infrastructure runs smoothly and supporting our talented team in delivering top-quality content.
Responsibilities:
Provide first-line support for IT issues reported by office and remote users via our cloud-based ticket system.Perform remote troubleshooting by asking diagnostic questions to identify and resolve technical issues promptly.Triage and prioritize help desk tickets, responding to inquiries, and escalating tickets as necessary.Follow up and update tickets to ensure a seamless support experience for our users.Handle tickets related to issues, errors, new hire setup, and equipment deployment.Deliver on-site and remote support via phone or remote sessions, ensuring efficient problem resolution.Collaborate with the IT Department to analyze and resolve technical application problems, suggesting solutions to adapt to changing needs.Conduct post-resolution follow-ups and thoroughly document the resolution process.Work with the team to provide technical assistance and support related to computer systems, hardware, and software.Assist with the onboarding and offboarding of all corporate employees, ensuring a smooth transition for their IT needs.Perform other related duties as assigned to contribute to the overall success of the IT Helpdesk team.Requirements:
1-2 years of experience in Information Technology, Computer Science, or a related field.Strong technical aptitude and ability to troubleshoot various hardware and software issues.Familiarity with cloud-based ticketing systems and remote support tools.Excellent communication and customer service skills to provide effective IT assistance.Ability to handle sensitive and adult-oriented content with professionalism and discretion.Strong organizational skills and the ability to prioritize tasks effectively.A proactive and team-oriented approach to IT support.Preferred Skills:
Experience in a customer service or technical support role.Familiarity with remote troubleshooting and diagnostic techniques.Knowledge of Windows and macOS operating systems.Understanding of basic networking concepts.Working at Our Company: Our company takes pride in fostering a supportive and inclusive work environment where each team member's growth and contributions are valued. As a well-established company in the entertainment industry, we offer stability, exciting challenges, and exposure to cutting-edge technologies.
Note: All applications will be treated confidentially, and we are an equal opportunity employer.
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