Digital & Payments Systems Administrator

Live here. Play here. Bank here. Work here.

• We're your local community bank—and have been since 1875—that is committed to providing excellent customer service and giving back to our communities.
• We foster a collaborative, inclusive work environment as part of a close-knit team where your voice is valued and heard.
• Our highly engaged employees are rewarded for their performance and have ample opportunities for cross-training and advancement within the organization.
• We've been named one of the best places to work in Maine, and offer robust benefits focused on your holistic well-being.

The Digital & Payments Systems Administrator supports the administration, reliability, controls, documentation, and continued evolution of the Bank's digital banking, payment, and Treasury technology platforms. Reporting to the Digital Banking Team Leader, this position completes work across the broader team, including systems administration, implementations, upgrades, testing, procedure development, issue resolution, vendor coordination, and SOX and audit support. The position works with internal business partners and external service providers to ensure assigned systems and processes are properly documented, controlled, supported, and aligned with the Bank's digital banking and payments strategy.

The administrator also helps identify process improvements, reduce manual work, strengthen system reliability, and support the successful introduction of new products and functionality.

• Administer assigned digital banking, payment, and Treasury systems, including configurations, access, integrations, file transfers, and supporting records.
• Monitor system and operational processes, troubleshoot complex issues, and coordinate resolution with internal partners and external service providers.
• Submit, manage, track, and elevate vendor cases, system defects, and recurring issues.
• Lead or support implementations, upgrades, releases, and assigned projects from requirements and testing through production validation and post-implementation review.
• Develop and maintain test plans, implementation checklists, procedures, process maps, system diagrams, job aids, and training materials.
• Coordinate assigned work across Digital Banking, Payments, Treasury, Technology, Operations, Risk, Compliance, and vendors.
• Complete or support assigned SOX controls, user access reviews, reconciliations, certifications, audit requests, and regulatory evidence gathering.
• Track control exceptions, audit findings, remediation items, project dependencies, and outstanding issues through completion or escalation.
• Maintain system inventories, ownership records, support contacts, integration documentation, and primary and backup responsibilities.
• Identify opportunities to reduce manual work, standardize processes, improve controls, strengthen reliability, and support platform consolidation.
• Provide operational and technical input on proposed products, services, system changes, and new digital banking and payment capabilities.
• Provide Tier 3 support, train team members and system users, and serve as backup for critical administrative, control, implementation, or operational responsibilities as needed.
• Complete assigned work across teams based on departmental priorities established through a shared backlog.

• Bachelor’s degree in IT, Data Analysis, Business or related field
• 5 or more years of similar or relatable experience

• Knowledge of digital banking, payments, Treasury or cash management, applicable regulations, system administration, implementations, testing, procedures, SOX controls, or audit support.
• Working knowledge of data analysis or SQL is beneficial.