Customer Service

Customer Service Representative / Inside Sales Support

We’re hiring an experienced Customer Service Representative to support customers and the sales team with order processing, quotes, product information, and account management. This is a great opportunity for someone with B2B customer service or inside sales experience who enjoys building customer relationships and solving problems.

What You’ll Do

• Enter, process, and track customer orders
• Provide quotes, product information, and order updates
• Communicate with customers to understand current and future needs
• Resolve order issues and help ensure on-time delivery
• Support Inside and Outside Sales teams with customer accounts and opportunities
• Follow up with leads, past customers, and inactive accounts
• Identify opportunities to upsell and cross-sell products
• Maintain accurate customer and account information
• Assist with RFQs and prepare information for order fulfillment
• Provide professional phone and email support

What We’re Looking For

• 3+ years of customer service, inside sales, or account support experience
• Associate degree preferred or equivalent experience
• Strong order entry and customer follow-up skills
• Excellent phone, written, and verbal communication skills
• Strong attention to detail and organization
• Proficient with Microsoft Office
• ERP/order management system experience preferred
• IQMS experience is a plus
• Comfortable working independently and as part of a sales team

Great Fit for Candidates With Experience In: B2B Customer Service
• Inside Sales
• Order Entry
• Account Management
• Sales Support
• ERP Systems
• Manufacturing Customer Service

If you enjoy working with customers, managing orders, and supporting sales growth, apply today!