Pharmacy Customer Service Associate

Base Pay Range

$16.00/hr - $18.00/hr

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist under direct supervision in the practice of pharmacy, using pharmacy systems to obtain patient and drug information and process prescriptions.
• Engages customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions.
• Shares customer service best practices and Walgreens service traits (e.g., greeting, eye contact, courtesy, proactive help, identifying needs, servicing until satisfied).
• Provides customers with courteous, friendly, fast, and efficient service; recommends items for sale, trade‑ups, and companion items.
• Processes voids, returns, rain checks, refunds, and exchanges; assists customers to OTC aisle.
• Keeps counters and shelves clean, merchandised; takes inventory; checks in and prices merchandise.
• Performs duties assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including entering patient and drug information, filling prescriptions, counting and pouring drugs, verifying medicine, checking interactions, assisting pharmacists with schedule and workflow.
• Reports prescription errors immediately; complies with company policies and the Walgreens Co. Pharmacy Code of Conduct.
• Handles telephone calls that do not require pharmacist’s personal attention, including physician calls.
• Processes manual claims for third‑party prescription services; performs other clerical duties as assigned.
• Supports Pharmacy Department inventory management: ordering, unpacking, checking, storing shipments; filing claims for overages, shortages, order errors.
• Ensures compliance with state/local laws regarding regulated products.
• Constructs and maintains displays: promotional, seasonal, super structures; completes resets and revisions.
• Separates food items, places products according to policy, restocks using first‑in, first‑out.
• Provides customer service in photo area, digital passport photo, poster print, creative machine; upsells promotional photo products.
• Monitors online pick‑up orders, fills items, delivers to customers.
• Assists with exterior and interior maintenance, ensuring clean store condition.
• Complies with all company policies; maintains respectful coworker relationships.
• Completes special assignments and tasks as assigned.

• Earns and maintains PTCB certification through designated program or state‑required certification/registration.
• Attends training, completes PPLs requested by Manager or corporate; acquires continuing education credits; maintains knowledge and skill in healthcare and pharmacy.

• Fluency in reading, writing, and speaking English. (Not in Puerto Rico)
• Willingness to work a flexible schedule, including evenings and weekends.

• At least six months experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurate prescription filling (counting, measuring, weighing).
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans.

Benefits information is available at  This role will remain open until filled.

Salary Range: $16 – $18 per Hour. Seniority level:
Not Applicable.

Employment type:

Full‑time. Job function:
Other.