Patient Care Representative

Join to apply for the Patient Care Representative role at Shields Health

The Patient Care Representative will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency, and accuracy.

We are looking for individuals to join our team on a per diem basis.

• Greet patients, collect necessary copay/deductible/coinsurance, and explain the consent form to be completed
• Assist patients with iPad check‑in process; troubleshoot and provide feedback
• Identify when language services are needed and utilize them appropriately
• Distribute films/CDs as required while maintaining HIPAA and patient privacy policies
• Collaborate with technologists/radiologists to ensure proper patient flow
• Process outgoing and incoming U.S. and inter‑office mail and UPS deliveries
• Prepare next day’s appointment schedule and communicate any potential issues
• Maintain confidentiality of all customer groups
• Verify and enter necessary information into our systems
• Respond appropriately to scheduling emergency patient situations
• Support Customer Care with machine utilization by filling templates (e.g., waitlist, 1/1, and 7/4)
• Answer patient and doctor concerns accurately, efficiently, and professionally
• Keep management informed of situations and conditions with potential impact on the company, particular department(s), or customer group
• Remain current on any changes in policies or procedures that modify daily work functions
• Maintain co‑pay/petty cash accuracy and make daily bank deposits
• Assist with onboarding and training of new employees
• Perform other related duties as required
• Work to maintain survey return rates in conjunction with company guidelines and goals
• Collaborate with multi‑departments to ensure efficiencies

• High School Diploma required
• Excellent communication skills and computer proficiency required
• Attention to detail and typing accuracy required
• Ability to follow instructions with minimal supervision
• Proven ability to multitask and exceed customer expectations required
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone (reasonable accommodation may be available)

• Medical office or healthcare administration courses preferred
• Knowledge of anatomy, medical terminology, and insurance requirements preferred

Pay range for this position is $17–$29 per hour + benefits. Individual pay is based on skills, experience, and other relevant factors.

• Seniority level:
  Entry level
• Employment type:
  
  Part‑time

Shields Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.